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Problem Solver

Clearing Jammed Paper

Feed Jam
Paper Jam
Paper Jam In Duplex
Preventing Paper Feed and Paper Jam Problems

When the paper is jammed in the printer, the LCD panel and the Status Monitor 3 utility provide alert messages.

Feed Jam

The Feed Jam message appears on the LCD panel when there is a paper jam at the MP tray or the standard lower paper cassette.

Clearing the MP tray

Follow these steps to clear paper jams when using MP tray.

Open the MP tray. Carefully remove all the paper in the MP tray along with any sheets that have fed part way into the printer.

* MP tray

Open the printer cover. Be sure to remove any pieces of paper that may have torn off or are remaining in the printer.

Warning:

Be careful not to touch the fuser, which is marked CAUTION! HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot.

If necessary, remove the imaging cartridge and any paper left in the paper feed path, and then reinsert the imaging cartridge.

Close the printer cover.

Tap the stack of paper on a flat surface to even out the edges. Then carefully reload it into the tray. (Do not reload curled or wrinkled sheets.)

Close the MP tray if the paper loaded fits inside the printer.

The jammed page's print data is automatically reprinted.

Clearing the standard lower paper cassette

Follow these steps to clear paper jams when using the standard lower paper cassette:

Open the printer cover. Be sure to remove any pieces of paper that may have torn off or are remaining in the printer.

If necessary, remove the imaging cartridge and any paper left in the paper feed path, and then reinsert the imaging cartridge.

Close the printer cover.

Remove the lower paper cassette from the printer.

Remove any folded paper from the paper cassette, and discard any curled or wrinkled sheets.

Remove the cover of the paper cassette and take the paper stack out. Tap the edge on a flat surface and reinsert it into the paper cassette making sure the paper is evenly aligned and rests below the maximum paper mark.

Note:

Make sure you are using the correct paper size. Also make sure you are using paper that meets the specifications for this printer.

Reattach the cassette cover and reinsert the lower paper cassette into the printer.

The jammed page's print data is automatically reprinted.

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Paper Jam

The Paper Jam message appears when the paper is jammed in the printer.

Follow these steps to clear paper jams in the printer.

Open the printer cover and remove the imaging cartridge.

Caution:

Do not touch the transfer roller to avoid the degradation of the print quality.

Gently pull out any jammed paper. If it tears, make sure you remove all pieces remaining in the printer. Pull the jammed paper in the direction of the arrow. Failure to do so may cause degradation of the print quality.

Note:

Because the toner on the paper inside the printer may not have been fixed on the page, toner may come off on your hands when you remove the paper. If you spill toner on your clothing, rinse it off with cold water. Using hot water may leave a permanent stain.

Reinstall the imaging cartridge.

Close the printer cover.

The jammed page's print data is automatically reprinted.

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Paper Jam In Duplex

The Paper Jam In Duplex message appears when the paper is jammed in the Duplex Unit.

Follow these steps to clear paper jams in the Duplex Unit.

Open the printer cover.

Open the top cover of the Duplex Unit. Be sure to remove any pieces of paper that may have torn off or are remaining in the printer.

Close the top of the Duplex Unit.

Open the lower cover of the Duplex Unit. Be sure to remove any pieces of paper that may have torn off or are remaining in the printer.

Close the lower cover of the Duplex Unit.

Close the printer cover.

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Preventing Paper Feed and Paper Jam Problems

If you have frequent paper feed or paper jam problems, use this checklist of corrective measures:

Use a higher-quality paper that is not too thin or rough.

Fan the stack of paper and then tap its edges to align it before you load it.

Be sure that you do not load too much paper into the tray or cassette.

Be sure to adjust the paper guides so that paper feeds freely.

Never let more than 250 sheets accumulate on the output tray.

Try turning over the stack of paper in the paper tray or cassette. Most paper packages indicate the top side of the paper with an arrow at the side of the package.

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