Reference Guide

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Problem Solver

Operational problems

The printer is making abnormal noise
Cause	What to do
Abnormal noise may come from the printer momentarily immediately after a new imaging cartridge is loaded. This does not indicate malfunction.	Remove the imaging cartridge from the printer, gently rock it back and forth two or three times, then reload it into the printer.

The LCD panel stays blank when you turn the printer on

Cause

What to do

The printer may not be connected to the electrical outlet.

Turn off the printer and check the power cable connections between the printer and the electrical outlet; then turn the printer back on.

If the electrical outlet is controlled by an outside source such as a wall switch, make sure the switch is turned on or plug another electrical device into the outlet to check whether the outlet is operating properly.

The printer doesn't print and the On Line light is off
Cause	What to do
The printer is offline.	Press On Line once to put the printer online (the On Line light comes on).

The On Line light is on but nothing prints
Cause	What to do
Your computer may not be properly connected to the printer.	Perform the procedure described in "Connecting to the Computer" in the Setup Guide.
The interface cable may not be plugged in securely.	Check both ends of the cable between the printer and the computer. Be sure to secure the connector using the wire retaining clips.
You may not be using the correct interface cable.	If you are using the parallel interface, make sure you use a double-shielded, twisted-pair interface cable no longer than six feet in length.
The imaging cartridge may be empty.	Replace the imaging cartridge as described under Replacing the Imaging Cartridge.

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