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 The background is dark or dirty
White dots appear in the printout
Print quality or tone is uneven
Half-tone images print unevenly
Toner smudges
Areas are missing in the printed image
Completely blank pages are output
The printed image is light or faint
The non-printed side of the page is dirty
The background is dark or dirty
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Cause
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What to do
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You may not be using the correct type of paper for your printer.
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If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper, or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper.
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The paper path inside the printer may be dusty.
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Clean the inside of the printer. See Cleaning the inside of the printer for more information.
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White dots appear in the printout
Print quality or tone is uneven
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Cause
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What to do
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Your paper may be moist or damp.
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Do not store paper in a humid or damp environment.
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There may be no toner left in the imaging cartridge.
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If the message in EPSON Status Monitor 3 indicates that the amount of toner is low, replace the imaging cartridge. See Imaging Cartridge .
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Half-tone images print unevenly
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Cause
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What to do
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Your paper may be moist or damp.
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Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped.
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There may be no toner left in the imaging cartridge.
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If the message in EPSON Status Monitor 3 indicates that the amount of toner is low, replace the imaging cartridge. See Imaging Cartridge .
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The gradation setting is too small when printing graphics.
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For Windows users, on the Basic Setting tab in the printer driver, click the Advanced tab and select the More Settings button. Then select the Halftoning.
For Mac users, on the Basic Setting tab in the printer driver, click More Settings, select the Enh.MG button, then select Smooth.
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Cause
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What to do
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Your paper may be moist or damp.
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Do not store your paper in a humid or damp environment.
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You may not be using the correct type of paper for your printer.
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EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper.
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The paper path inside the printer may be dusty.
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Clean the inside of the printer. See Cleaning the inside of the printer for more information.
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Areas are missing in the printed image
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Cause
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What to do
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Your paper may be moist or damp.
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This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printout. Do not store paper in a humid or damp environment.
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You may not be using the correct type of paper for your printer.
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If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper.
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Completely blank pages are output
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Cause
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What to do
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The printer may have loaded more than one sheet at a time.
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Remove the paper stack and fan it. Tap it on a flat surface to even the edges, then reload the paper.
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There may be no toner left in the imaging cartridge.
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If the message in EPSON Status Monitor 3 indicates that the amount of toner is low, replace the imaging cartridge. See Imaging Cartridge .
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The toner seal may not be pulled out of the imaging cartridge.
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Make sure that the toner seal has been pulled out completely. See Imaging Cartridge for details.
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The printed image is light or faint
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Cause
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What to do
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Your paper may be moist or damp.
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Do not store your paper in a humid or damp environment.
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The Toner Save mode may be on.
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Turn off the Toner Save mode using the printer driver. To modify the Toner Save mode using the printer driver, select the Advanced button in the Basic Setting tab, and then click More Settings. Deselect the Toner Save check box in the More Settings dialog box for Windows users or in the Advanced dialog for Mac users.
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There may be no toner left in the imaging cartridge.
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If the message in EPSON Status Monitor 3 indicates that the amount of toner is low, replace the imaging cartridge. See Imaging Cartridge .
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The non-printed side of the page is dirty
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Cause
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What to do
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Toner may have spilled onto the paper feed path.
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Clean internal printer components by printing three pages with only one character per page.
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