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Problem Solver
The background is dark or dirty
| Cause | What to do |
| You may not be using the correct type of paper for your printer. | If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper, or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper. |
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The paper path inside the printer may be dusty. |
Turn off the printer. Clean internal printer components by printing three pages with only one character per page. |
| Cause | What to do |
|
The paper path inside the printer may be dusty. |
Turn off the printer. Clean internal printer components by printing three pages with only one character per page. |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store paper in a humid or damp environment. |
| There may be no toner left in the toner cartridge. | If the message on the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner left is low, see Replacing a toner cartridge. |
|
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped. |
| There may be no toner left in the toner cartridge. | If the message on the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner is low, see Replacing a toner cartridge. |
| The gradation setting is too small when printing graphics. | On the Basic Setting tab in the printer driver, click More Settings, select the Enh.MG button, then select Smooth. |
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There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store your paper in a humid or damp environment. |
| You may not be using the correct type of paper for your printer. | EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper. |
| The paper path inside the printer may be dusty. | Turn off the printer. Clean internal printer components by printing three pages with only one character per page. |
|
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
| Cause | What to do |
| Your paper may be moist or damp. | This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printout. Do not store paper in a humid or damp environment. |
|
You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper. |
| Cause | What to do |
| The printer may have loaded more than one sheet at a time. | Remove the paper stack and fan it. Tap it on a flat surface to even the edges, then reload the paper. |
| There may be no toner left in the toner cartridge. | If the message on the LCD panel or in the EPSON Status Monitor 3 indicates that the amount of toner is low, see Replacing a toner cartridge. |
| The problem may be with your application or interface cable. | Print out a status sheet. See Printing a Status Sheet. If a blank page is ejected, the problem may be with the printer. Turn off the printer and contact your dealer. |
| The Paper Size setting may be incorrect. | Make sure the correct paper size is set in the Tray Menu on the control panel. |
| There may be a problem with the photoconductor unit. | Replace the photoconductor unit. See Photoconductor Unit. |
|
MP Tray Size setting may be incorrect. |
When loading paper for which the size is not specified with Auto setting, specify the correct paper size on the MP Tray Size setting in the Tray Menu on the control panel. |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store your paper in a humid or damp environment. |
| The Toner Save mode may be on. | Turn off the Toner Save mode using the printer driver or the printer's control panel menus. To modify the Toner Save mode using the printer driver, select the Advanced button in the Basic Setting menu, and click the More Settings. Deselect the Toner Save check box in the More Settings dialog box that appears. |
| There may be no toner left in the toner cartridge. | If the message on the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner left is low, see Replacing a toner cartridge. |
|
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Photoconductor Unit. |
| Cause | What to do |
|
Toner may have spilled onto the paper feed path. |
Clean internal printer components by printing three pages with only one character per page. |
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| Version NPD0750-00, Copyright © 2004, SEIKO EPSON CORPORATION |
