Reference Guide

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Problem Solver

Problems Using Options

The message Invalid AUX /IF Card appears on the LCD panel
Paper does not feed from the optional paper cassette
Feed jam when using the optional paper cassette
An installed option cannot be used

To confirm your options are installed correctly, print a status sheet. See Printing a Status Sheet for details.

The message Invalid AUX /IF Card appears on the LCD panel

Cause	What to do
The printer cannot read the installed optional interface card.	Turn off the computer, then remove the card. Make sure the interface card is of a supported model.

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Paper does not feed from the optional paper cassette

Cause	What to do
The optional paper cassette may not be installed properly.	See Optional Paper Cassette Unit for instructions on installing an optional paper cassette unit.
The paper source setting may not be correct.	Make sure you have selected the proper paper source in your application.
There may be no paper in the paper cassette.	Load paper into the selected paper source.
Too many sheets may be loaded in the paper cassette.	Make sure that you have not tried to load in with too many sheets of paper. The 500-sheet Paper Cassette Unit A3 can hold a maximum of 500 sheets of 63 to 175 g/m² paper. The 1500-sheet Paper Cassette Unit A3 can hold a maximum of 500 sheets of 63 to 175 g/m² paper.
The paper size is not set correctly.	Make sure that the correct paper size is selected in the Tray Menu on the control panel.

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Feed jam when using the optional paper cassette

Cause	What to do
The paper is jammed at the optional paper cassette.	See Clearing Jammed Paper to clear jammed paper.

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An installed option cannot be used

Cause	What to do
The installed option is not defined in the printer driver.	See Making Optional Settings to make settings in the printer driver.

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