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Problem Solver
This section contains a list of error messages shown on the LCD panel, giving a brief description of each message and suggestions for correcting the problem. Note that not every message shown on the LCD panel indicates a problem. When the 
mark is displayed at the left of the warning message, multiple warnings occur. To confirm all warnings that occur, press the 
Down button to display the Status Menu, then press the 
Enter button.
The printer automatically calibrates itself when any of its covers are opened and when there is no paper jammed inside. This is not an error message, and will clear itself within one minute. While the printer displays this message, do not open the covers or turn off the printer.
The printer is canceling all print jobs in the printer memory, including jobs the printer is currently receiving or printing. This message appears when the 
Cancel Job button has been pressed down for more than 2 seconds.
The printer is canceling the current print job. This message appears when the Cancel Job button has been pressed and released within 2 seconds.
The print data is deleted because it is incorrect.
Make sure that the appropriate paper size is set and a printer driver for EPSON AL-C4100 is used.
The printer has encountered problems during duplex printing. Make sure you are using an appropriate type and size of paper for the Duplex Unit. The problem could also be a result of incorrect settings for the paper source you are using. Pressing the 
Start/Stop button will print the rest of the print job on only one side of the paper. Press the Cancel Job button to cancel the print job.
You have loaded media other than transparencies when the Paper Type setting in the printer driver is Transparency, or transparencies are loaded when the Paper Setting in the printer driver is not set to Transparency. Paper is jammed at the MP tray.
Remove the paper from the MP tray and remove the jammed paper from the MP tray. Open and close cover A to clear the message on the LCD panel, then reload the paper. The printer resumes printing from the page that jammed.
The paper size setting is different from the size of paper loaded in the printer. Check to see if the correct size of paper is loaded in the specified paper source.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
The media loaded in the printer does not match the paper type setting in the printer driver. Media that matches only the paper size setting will be used for printing.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
Open cover A and remove the transfer unit temporarily. Wipe the transparent plastic window at the back of the transfer unit with a soft cloth, then reinstall the transfer unit. Close cover A to clear this error.
If the error still remains, replace the transfer unit with a new one.
Printing by specifying the number of copies is no longer possible due to a lack of memory (RAM) or free disk space on the optional Hard Disk Drive. If this error occurs, print only one copy at a time.
To clear this error, select Clear Warning from the control panel's Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.
There is not enough memory for duplex printing. The printer prints only on the front and ejects the paper. To clear this error, follow the instructions below.
If Off is selected as the Auto Cont setting on the control panel's Setup Menu, press the Start/Stop button to print on the back of the next sheet, or press the Cancel Job button to cancel the print job.
If On is selected as the Auto Cont setting on the control panel's Setup Menu, printing continues automatically after a certain period of time.
The output tray is full of printouts, and the printer has stopped printing. Remove the printouts from the output tray, and press the Start/Stop button to continue printing. The output tray can hold up to 250 sheets.
Unable to store form overlay data on the printer's optional Hard Disk Drive. Either the drive is full, or the maximum number of form overlay files has been reached. Delete any form overlay files you no longer need, then try storing the new overlay again.
To clear this error, select Clear Warning from the control panel's Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.
The printer is ejecting paper due to a user request. This message appears when pressing the Start/Stop button once to make the printer offline, and then holding down the Start/Stop button for more than 2 seconds in order not to receive form feed command.
An unformatted ROM module has been inserted.
To clear this error, either press the Start/Stop button or turn off the printer and remove the ROM module, then reinstall the ROM module. If that fails to clear the error, contact your dealer.
The HDD is being formatted.
The optional Hard Disk Drive is full and you cannot save any data. Delete the unnecessary data from the Hard Disk Drive. To clear this error, select Clear Warning from the control panel's Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.
The printer is checking the Hard Disk Drive.
There is insufficient memory to print the page at the specified print quality. The printer automatically lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
To clear this error, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
Turn the Image Optimum setting off on the control panel's Printing Menu if you do not want the printer to automatically lower the print quality to continue printing.
You may need to increase the amount of printer memory to be able to print at the desired print quality for your document. For more information on adding memory, see Memory modules.
There is no fuser unit installed or the fuser unit is not installed properly. Turn off the printer and install the fuser unit if it is not installed.
If a fuser unit is already installed, turn the printer off and reinstall the unit after it has cooled off (30 minutes). Then open cover B and D. Remove the fuser unit, then reinstall it properly. Close covers D and B. The error clears automatically if the fuser unit is properly installed.
If the error is not cleared, the fuser unit is out of order. Replace it with a new fuser unit.
The paper tray of the standard paper cassette is not installed, or not installed properly. Install the paper cassette correctly to clear this error.
The paper trays of the optional paper cassette unit are not installed, or not installed properly. Install the paper trays correctly to clear this error.
There is no photoconductor unit installed or the photoconductor unit is not installed properly. Turn off the printer and install the photoconductor unit if it is not installed.
If a photoconductor unit is already installed, confirm cover D is closed. Otherwise, turn off the printer, open cover A, and then open cover D. Remove the photoconductor unit, then reinstall it properly. Close covers D and A. The error clears automatically if the photoconductor unit is properly installed.
There is no transfer unit installed or the transfer unit is not installed properly. Turn off the printer and install the transfer unit if it is not installed.
If a transfer unit is already installed, turn off the printer, open cover A, and remove the transfer unit. Then reinstall the unit properly and close cover A. The error clears automatically if the transfer unit is properly installed.
The indicated toner cartridges are not installed in the printer or the protective tape has not been removed from a toner cartridge. (The letters C, M, Y, or K appear in place of XXXX and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
Install the indicated cartridges. See Toner Cartridge.If the protective tape has not been removed from a toner cartridge, turn the toner cartridge knobs to the unlocked position and then return to the locked position. Then remove the protective tape from the toner cartridge. If that fails to clear the error, turn the printer off and back on again.
This message means that the printer cannot communicate with the installed optional interface card. Turn off the printer, remove the card, then reinstall it.
Either the optional Hard Disk Drive is damaged or it cannot be used with this printer. Turn off the printer and remove the Hard Disk Drive.
An optional PostScript 3 ROM module that cannot be used on this printer is installed. Turn off the printer and remove the module.
The printer cannot read the installed optional ROM module. Turn off the printer and remove the ROM module.
The location where the paper jam occurred is displayed at xxx. xxx indicates the location of the error.
If a paper jam occurs at two or more locations simultaneously, the corresponding multiple locations are displayed.
|
Location |
Description |
|
Jam AB |
Paper is jammed at the fuser unit. For instructions on how to remove jammed paper at the fuser unit, see Jam AB (covers A and B). |
|
Jam A |
Paper is jammed at cover A. For instructions on how to remove jammed paper at cover A, see Jam A (cover A). |
|
Jam AC |
Paper is jammed where it feeds into the printer, or at the paper cassettes. For instructions on clearing this type of paper jam, see Jam AC (cover A and paper cassettes). |
|
Jam B |
Paper is jammed inside the duplex unit. For instructions on clearing this type of paper jam, see Jam B (cover B). |
|
Jam ABC |
Paper is jammed where it feeds into the printer or at the paper cassettes, and inside the duplex unit. For instructions on clearing this type of paper jam, see Jam ABC (cover A, paper cassettes and cover B). |
The manual feed mode is specified for the current print job. Make sure the paper size indicated by xxx is loaded, then press the Start/Stop button.
For details on the manual feed mode, see Manually feeding paper.
The printer has insufficient memory to execute the current task. Press the Start/Stop button on the control panel to resume printing. Or press the Cancel Job button to cancel the print job.
This message appears if you try to change the printer's settings through the control panel when the buttons are locked. You can unlock them by using the EPSON WinAssist or WebAssist utility. Refer to the Network Guide for information.
The printer has insufficient memory to complete the current print job.
To clear this error message, select Clear Warning from the control panel's Reset Menu. See How to access the control panel menus for instructions.
To prevent this problem from happening again, add more memory to your printer as described in Memory modules, or reduce the resolution of the image to be printed.
The installed toner is not an EPSON genuine toner cartridge. Using a non-genuine toner cartridge may affect print quality. EPSON shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by EPSON. Installing a genuin toner cartridge is recommended. Press the Start/Stop button on the control panel to resume printing.
The printer is not ready to print. Press the Start/Stop button.
In this mode, the remaining amount of the toner cartridge for each color is displayed in seven levels.
The optional memory module may be corrupted or incorrect. Replace it with a new one.
There is no paper in the specified paper source (XXXXX). Load paper of the size (YYYY) into the paper source.
The paper loaded in the specified paper source (XXXXX) does not match the required paper size (YYYY). Replace the loaded paper with the correct size paper and press the Start/Stop button to resume printing. Or press the Cancel Job button to cancel the print job.
If you press the Start/Stop button without replacing the paper, the printer will print on the loaded paper even though it does not match the required size.
Cover A, cover B, cover D, or some combination of these covers are open. To clear this error, close all covers.
The required time to process the print data exceeded the print engine speed because the current page is too complex. Press the Start/Stop button to resume printing. Or press the Cancel Job button to cancel the print job. If this message appears again, select On as the Page Protect setting in the control panel's Setup Menu.
If you continue to receive this message when printing a particular page, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
You can also add more memory to the printer as described in Memory modules.
The memory allocated for writing PostScript 3 commands on the optional Hard Disk Drive is full.
To clear this error, select Clear Warning from the control panel's Reset Menu, or remove the downloaded PS fonts to make room in the HDD. For instruction about accessing the control panel menus, see How to access the control panel menus.
The printer is ready to receive data and print.
In this mode, the remaining amount of the toner cartridge for each color is displayed in seven levels.
The printer is ready to receive data and print.
In this mode, the remaining amount of the toner cartridge for each color is displayed in seven levels.
The photoconductor has reached the end of its service life. Turn off the printer, then replace the photoconductor unit with a new one. See Photoconductor Unit for instructions.
The error clears automatically after you replace the unit and close all printer covers. The photoconductor service life counter is reset automatically.
The indicated toner cartridges are out of toner and need to be replaced. (The letters C, M, Y, or K appear in place of XXXX and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
See Toner Cartridge for instructions.
The transfer unit has reached the end of its service life. Turn off the printer, then replace the transfer unit with a new one. See Fuser Unit for instructions.
The error clears automatically after you replace the unit and close all printer covers. The transfer unit service life counter is reset automatically.
The printer cannot store the data of your print job using the Reserve Job function. The maximum number of print jobs stored in the printer's Hard Disk Drive has been reached, or the drive has no more memory available to store a new job. To store a new print job, delete a previously stored job. Also, if you have any Confidential Jobs stored, printing those jobs will make more memory available.
To clear this error, select Clear Warning from the control panel's Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.
The printer's current interface has been reset and the buffer has been cleared. However, other interfaces are still active and retain their settings and data.
All printer settings have been reset to the default configuration, or to the last settings that were saved.
A control panel menu setting was changed while the printer was printing. Press the Start/Stop button to clear this message. The setting will become effective after printing has finished.
The printer is checking the ROM.
The printer is performing a quick internal check.
A controller error or a print engine error has been detected. Turn off the printer. Wait at least 5 seconds and then turn it back on. If the error message still appears, write down the error number listed on the LCD panel (xyyyy) and turn off the printer, unplug the power cord, and contact a qualified service representative.
The printer is in sleep mode.
In this mode, the remaining amount of the toner cartridge for each color is displayed in seven levels.
A read/write error has occurred for the indicated toner cartridges (The letters C, M, Y, or K appear in place of XXXX and indicate the colors Cyan, Magenta, Yellow, and Black respectively.). Replace the toner cartridges. If that fails to clear the error, turn the printer off.
Install the indicated cartridges. See Toner Cartridge.
The printer cannot clear an error message because the error status still remains. Try solving the problem again.
This message indicates that the fuser unit has reached the end of its service life. Printing after this message appears is not guaranteed. Turn the printer off, and reinstall the unit after it has cooled off (30 minutes). Then replace the fuser unit with a new one. See Fuser Unit for instructions.
The error clears automatically after you replace the unit and close all printer covers.
This message indicates that the photoconductor unit has reached the end of its service life. Printing after this message appears is not guaranteed. Turn the printer off, then replace the photoconductor unit with a new one. See Photoconductor Unit for instructions. The error clears automatically after you replace the unit and close the printer covers.
This message warns you that the transfer unit is near the end of its service life. You can continue to print until the Replace TransferUnit error message appears, but early replacement is recommended to maintain high print quality.
To clear this warning message and continue printing, select Clear All Warning from the control panel's Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.
An inappropriate photoconductor unit is installed. Install only the photoconductor unit listed in Consumable products.
See Photoconductor Unit for instructions on replacing the photoconductor unit.
An inappropriate toner cartridge is installed. Install only the toner cartridge listed in Consumable products.
See Toner Cartridge for instructions on replacing the photoconductor unit. (The letters C, M, Y, or K appear in place of XXXX and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
The indicated toner cartridges have less than 10% of toner remaining. (The letters C, M, Y, or K appear in place of XXXX and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
You can continue to print until the Replace Toner xxxx error message appears. Waiting until this message appears before replacing the toner is recommended as toner may spill during replacement if toner remains in the cartridge. When printouts become faint, see Toner Cartridge for instructions.
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To clear this error, select Clear All Warning from the control panel's Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.
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| Version NPD0167-01, Copyright © 2003, SEIKO EPSON CORPORATION |
