Reference Guide

Problem Solver

Paper Handling Problems

Paper does not feed from the proper paper source.
Cause	What to do
The paper source setting may not be correct.	Make sure that you have selected the correct paper source in your application software.
There may be no paper in the paper cassette or MP tray.	Load it with paper.
Too many sheets may be loaded in the paper cassette or MP tray.	Make sure that you have not tried to load too many sheets of paper. The MP tray accommodates 150 sheets of paper, while the standard lower cassette can hold a maximum of 500 sheets of paper.
If paper does not feed from the optional 500-Sheet Paper Cassette Unit, the unit may not be installed properly.	For instructions on installing the unit, see Installing the 500-Sheet Paper Cassette Unit.

Paper jam when using the duplex function
Cause	What to do
The paper size setting may not be correct.	Make sure that you have set the correct paper size in your application software, then clear the jammed paper. For information on clearing jammed paper, see Clearing Jammed Paper.