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Problem Solver
| The status information does not match the real status of the printer. | |
| Cause | What to do |
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EPSON Status Monitor 3 has not started yet to monitor the current job. |
You need to wait until EPSON Status Monitor 3 monitors the printer again, and automatically updates the status. |
| Cannot install the printer driver in Windows | |
| Cause | What to do |
|
If your computer is not Windows 98 pre-installed, it may be an upgrade from Windows 95 to 98. It may not support USB connectors, and may not print. |
Confirm whether your computer supports USB connectors by calling the manufacturer. |
| The printer driver is installed as an "unknown device" in Device Manager of Windows | |
| Cause | What to do |
|
Some problem may have disrupted the plug-and-play installation of the printer driver. |
When the printer is turned on and connected to the computer through a USB cable, right-click the My Computer icon and choose Properties. Click the Device Manager tab and check if USB printer or AL-C1000 appears under unknown device. If it does, disconnect the USB cable from the printer, reconnect it, and reinstall the printer driver. |
| Cannot print from Windows | |
| Cause | What to do |
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The printer port setting may be incorrect. |
Confirm that the correct printer port is chosen in the Details tab of the printer driver's Properties dialog box. |
| Your printer is not displayed in the Printers folder | |
| Cause | What to do |
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The computer does not recognize the printer connection. |
Make sure that the printer's power is on. If you are using the USB interface and your printer does not appear in the Printers folder, try disconnecting and then reconnecting the USB cable. If this does not resolve the problem, try reinstalling the printer driver. |
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| Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |
