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Problem Solver
| The background is dark or dirty. | |
| Cause | What to do |
| The paper path inside the printer may be dusty. | Clean internal printer components by printing three pages with only one character per page. |
| There may be a problem with the photoconductor unit. | Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
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You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper, or smooth, high-quality copier paper is recommended for best results. See Available Paper for information on choosing paper. |
| Black or white bands appear in the printout. | |
| Cause | What to do |
| The paper path inside the printer may be dusty. | Clean internal printer components by printing three pages with only one character per page. |
|
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
| Uneven print quality on the page | |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store paper in a humid or damp environment. |
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There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
| Toner smudges | |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store your paper in a humid or damp environment. |
| You may not be using the correct type of paper for your printer. | EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available Paper for information on choosing paper. |
| The paper path inside the printer may be dusty. | Clean internal printer components by printing three pages with only one character per page. |
|
There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
| Missing areas on printed image | |
| Cause | What to do |
| Your paper may be moist or damp. | This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printed output. Do not store paper in a humid or damp environment. |
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You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available Paper for information on choosing paper. |
| Completely blank pages | |
| Cause | What to do |
| The printer may have fed more than one sheet at a time. | Remove the paper stack and fan it. Tap it on a flat surface to even the edges. Then reload the paper. |
| There may be no toner in the developer cartridge. | Check the toner status using the EPSON Status Monitor 3 utility. If the status monitor displays that the toner is low, you need to replace developer cartridges. For instructions, see Replacing a developer cartridge. |
| There may be a problem with the photoconductor unit. | Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
| The problem may be with your application software or interface cable. | Print out a status sheet through the printer driver to confirm that the interface cable is connected correctly. For instruction on printing a status sheet, see Printing a Status Sheet. If blank pages continue to appear, the problem may be with the printer. Turn off the printer and contact your dealer. |
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The Paper Type setting may be wrong for the media you loaded. You may have loaded plain paper when the Paper Type setting is Transparency, or vice versa. |
Load the printer with the correct media. |
| The printed image is light or faint. | |
| Cause | What to do |
| Your paper may be moist or damp. | The higher the moisture content in the paper, the lighter the printed output. Do not store paper in a humid or damp environment. |
| The Toner Save mode may be on. | Turn off the Toner Save mode using the printer driver. |
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There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
| Non-printed side of the page is dirty. | |
| Cause | What to do |
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Toner may have spilled onto the paper feed path. |
Clean internal printer components by printing three pages with only one character per page. |
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| Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |
