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Troubleshooting

The Printer Prints Nothing

The printer is not connected to the computer correctly
Your EPSON printer is not selected as the default printer
Printer port setting does not match the printer connection port (Windows)
The printer driver does not have enough available memory (Macintosh)
The printer sounds like it is printing, but nothing prints
Printer driver software and paper tray paper size/media type settings do not match

The printer is not connected to the computer correctly

Try one or more of these solutions:

Turn off the printer and computer. Make sure the printer's interface cable is securely plugged into the correct terminal of the computer.

Make sure the interface cable specifications match the specifications for the printer and computer.

Make sure the interface cable is directly connected to the computer without passing through any device, such as a printer switching device, or extension cable.

If you are using Windows NT 4.0, try uninstalling the EPSON Printer Port. Click Start, point to Programs and EPSON Printers, then click EPSON Printer Port Uninstall. Follow the messages on the screen.

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Your EPSON printer is not selected as the default printer

Install the printer driver if it is not installed already, and follow the steps below to select your EPSON printer as the default printer.

For Windows:

Click Start, point to Settings and select Printers.

Right-click the printer's icon in the Printers window.

Select Set As Default, then close the Printers window.

For Macintosh:

Click the Apple menu and select Chooser. If the printer's icon can be seen, the printer driver is installed correctly.

Make sure the printer's icon is selected for the printer port.

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Printer port setting does not match the printer connection port (Windows)

If you use Windows, select the printer port as described below.

Click Start, point to Settings and select Printers.

Right-click the printer's icon in the Printers window, then select Properties.

Click the Details tab.

Make sure that your printer driver is selected in the Print using the following driver list. Then select the port to which your printer is connected in the Print to the following port list.

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The printer driver does not have enough available memory (Macintosh)

To increase the available memory in your Macintosh, select Control Panel from the Apple menu and double-click the Memory icon. You can increase the size of the RAM cache or virtual memory to increase total available memory. Also, quit all unnecessary applications.

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The printer sounds like it is printing, but nothing prints

Try one or more of these solutions:

Run the Head Cleaning utility. See Cleaning the Print Head.

If the Head Cleaning utility does not work, replace the ink cartridges. See Replacing Ink Cartridges.

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Printer driver software and paper tray paper size/media type settings do not match

Try one or more of these solutions:

Follow the guidance in the Error message dialog box and continue/cancel the printing.

In the Speed & Progress dialog box, if the Check Paper box is selected, unselect it to enable printing without checking the paper size and media type. For details, see Using Speed & Progress.

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