Make sure that the Roll Auto Cut On is selected as the Paper Source on the LCD. Press the Paper Source button if necessary. Then press and hold the Paper Source button for 3 seconds. The printer cuts the roll paper.
Cut the roll paper by hand if necessary. Check that the paper thickness of the roll paper loaded in the printer matches the paper specification (see Paper). If so, the paper cutter may be blunt and require replacement. See Replacing the Paper Cutter.
Note:
If you use roll paper other than Epson special media, see the user documentation included with the paper, or contact your supplier.