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Troubleshooting

Paper Feed or Paper Jam Problems Occur Frequently

Try one or more of these solutions:

Before loading paper and guiding it through the paper insertion slot, adjust paper suction.

To adjust the paper suction using the printer driver, see Paper Configuration for Windows, see Paper Configuration for Mac OS 8.6 to 9.x, or see Paper Configuration for Mac OS X.

To adjust the paper suction using the control panel, see CUSTOM PAPER.

Make sure the paper is not folded or wrinkled.

Make sure the paper is flattened.

Make sure printing occurs within the operational temperature range.

Make sure the paper is not damp.

Make sure the paper is not too thick or too thin. See Paper.

Make sure no foreign objects are inside the printer.

For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS 8.6 to 9.x, check the Media Type setting in the Print dialog box. Make sure it is correct for the paper you are using. See Making Settings in the Print Dialog Box.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog box. Make sure it is correct for the paper you are using. See Page Setup

Make sure that the platen gap setting matches your paper. You can change the platen gap setting in the PRINTER SETUP of the SelecType mode. See PLATEN GAP.

For non-Epson special media, check the paper type selected in the CUSTOM PAPER of the SelecType mode. See Making the paper settings.

Whenever loading non-Epson special media, test if the paper can be loaded correctly before printing.

To clear Paper jams, see Clearing Paper Jams.

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