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Problem Solver

Printer Doesn't Print

All lights are off
Lights came on and then went out
Only the power light is on
Paper out light is flashing or on
One of the ink out lights is flashing or on
Ink out lights are on and the other lights are flashing

If one of the following error indications is displayed, try the solutions listed.

All lights are off

Try one or more of these solutions:

Press the power button and make sure the printer is on.

Turn off the printer and make sure the power cord is securely plugged in.

Make sure your outlet works and is not controlled by a wall switch or timer.

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Lights came on and then went out

The printer's voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then, check the printer labels.

If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.

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Only the power light is on

Try one or more of these solutions:

Turn off the printer and computer. Make sure the printer's interface cable is securely plugged in.

Make sure there is no packing material in the printer.

Turn off the printer and computer and disconnect the printer's interface cable. Then print an operation check page. See Running a printer operation check.

If the check page prints, make sure the printer software and your application software are installed correctly.

If you're trying to print a large image, your computer may not have enough memory to print. Try printing a smaller image.

If you are using Windows NT 4.0, try to uninstall the EPSON Printer Port. Click Start, point to Programs and EPSON Printers, then click EPSON Printer Port Uninstall. Follow the messages on the screen.

Clear any stalled print jobs from the Spool Manager. For instructions, see Using EPSON Spool Manager.

If the printer sounds like it's trying to print, but is unable to, run the Head Cleaning utility. Windows 95 or 98 users can start the now. If this doesn't work, replace the ink cartridges. See Replacing an Ink Cartridge for instructions.

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Paper out light is flashing or on

If the paper out light is flashing, remove any paper that may be jammed in the printer.

If the paper out light is on, load more paper in the sheet feeder.

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One of the ink out lights is flashing or on

If the black or color ink out light is flashing, ink is low. Prepare a replacement cartridge.

If the black or color light is on, ink is out. Replace the appropriate cartridge. See Replacing an Ink Cartridge.

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Ink out lights are on and the other lights are flashing

Follow the steps below.

Press the load/eject button, then remove any paper in the printer.

Turn the printer off. Check for and remove any foreign objects or pieces of paper from inside the printer. Also, make sure that there is sufficient space around the vent on the back of the printer to allow proper ventilation. Remove any objects blocking the vent. Then, turn the printer back on.

Note:

If you cannot remove the foreign object by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If the error is not cleared, contact your dealer.

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