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Reference Guide
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Problem Solver
Print Quality Could Be Better
If you are having print quality problems, first perform a . Then, compare your test printing with the illustrations below. Click the caption under the illustration that most closely resembles your problem.
Horizontal banding
Try one or more of these solutions:
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Make sure the printable side of the paper is face up in the sheet feeder.
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Run the Head Cleaning utility to clear any clogged ink nozzles. Windows 95 or 98 users can start the now.
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Select Automatic as the Mode setting on your printer driver's Main menu (Windows) or in the Print dialog box (Macintosh).
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Make sure that Maximum is not selected as the Printable Area setting in your printer driver. When this setting is selected, banding may occur in the expanded area.
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Make sure the Media Type selected in the printer driver is appropriate for the type of media loaded in the printer.
Vertical misalignment or banding
Try one or more of these solutions:
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Make sure the printable side of the paper is face up in the sheet feeder.
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Run the Print Head Alignment utility. Windows 95 or 98 users can start the now.
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Run the Head Cleaning utility to clear any clogged ink nozzles. Windows 95 or 98 users can start the now.
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Make sure the Media Type setting selected in the printer driver is right for the type of media loaded in the printer.
Color gaps
Try one or more of these solutions:
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Make sure your paper is not damaged, dirty, or too old. Also, make sure the printable side of the paper is face up in the sheet feeder.
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Run the Head Cleaning utility to clear any clogged ink nozzles. Windows 95 or 98 users can start the now.
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Check the
black and 
color ink out lights. If one of the lights is flashing, replace the appropriate ink cartridge. See Replacing an Ink Cartridge.
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Select Automatic as the Mode setting on your printer driver's Main menu (Windows) or in the Print dialog box (Macintosh).
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Make sure the Media Type setting selected in the printer driver is appropriate for the type of media loaded in the printer.
Incorrect or missing colors
Try one or more of these solutions:
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Run the Head Cleaning utility. Windows 95 or 98 users can start the now. If colors are still incorrect or missing, replace the color ink cartridge. If the problem persists, replace the black ink cartridge. See Replacing an Ink Cartridge.
Blurry or smeared printout
Try one or more of these solutions:
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Make sure your paper is dry and the printable side is facing up. Also, make sure you're using an acceptable paper type. See Paper for specifications.
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Select Automatic as the Mode setting on your printer driver's Main menu (Windows) or in the Print dialog box (Macintosh).
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If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side.
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Set the adjust lever to the "+" position, and make sure the Media Type setting in your printer driver is correct.
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Remove each sheet from the output tray as it is printed, especially if you are using transparencies.
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If you're printing on glossy media or transparencies, place a support sheet (or a sheet of plain paper) beneath the stack. Or, load one sheet at a time.
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Run the Head Cleaning utility. Windows 95 or 98 users can start the now.
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Run the Print Head Alignment utility. Windows 95 or 98 users can start the now.
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Ink may have leaked inside the printer. Wipe the inside of the printer with a soft, clean cloth.
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Warning:
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Be careful not to touch the gears inside the printer.
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Printer rollers leave unwanted marks on your documents
If the printer rollers leave unwanted marks on your document, use the included cleaning kit to clean the rollers.
It may become necessary to clean the printer rollers in the following situations:
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When you use paper that is not distributed by EPSON.
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When you use EPSON special media that is not supported by this printer.
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When you print on the wrong side of the paper.
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When you use the printer in conditions that differ from the environment specified in the manual.
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When the printer rollers have not been cleaned recently.
Follow the steps below to clean the printer rollers.
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Turn off the printer.
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Wet the cleaning pad with water and squeeze it gently to remove any excess water.
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Note:
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If you clean the printer rollers using a dry cleaning pad, it may scratch the surface of the printer rollers and damage the printer.
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Do not use chemical cleaners such as benzine, thinner, or alcohol.
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Hold down the orange ink cartridge replacement button and then press and hold the  power button. Make sure that the black ink out, color ink out, and  paper out lights are flashing and release buttons.
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Load the cleaning sheet.
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Note:
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Both sides of the cleaning sheet can be used.
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You can also use plain paper to clean the printer rollers.
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Press the  load/eject button. The printer feeds the paper.
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It takes about three minutes for the printer to feed the cleaning sheet through the printer. During this time, clean the printer rollers as described in step 6.
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Wipe the printer rollers with the damp cleaning pad. Rotate the printer rollers to ensure that they are thoroughly cleaned.
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If the cleaning sheet is ejected before you finish cleaning the rollers, start the cleaning procedure over from step 4.
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Note:
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If necessary, dampen the cleaning pad with more water.
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Once the cleaning sheet is ejected, check it for unwanted marks caused by dirty printer rollers.
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Repeat the entire procedure until the cleaning sheet passes through the printer without accumulating any new marks.
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Note:
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The cleaning sheet can be reused several times.
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Turn the printer off.
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| Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |
