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Problem Solver

Paper Doesn't Feed Correctly

Paper doesn't feed
Multiple pages feed
The paper jams
Paper isn't ejected fully or is wrinkled

If one of the following problems has occurred, try the solutions listed for the problem.

Paper doesn't feed

Remove the stack of paper and check that:

• The paper isn't curled or creased.

• The paper isn't too old. See the instructions that came with the paper for more information.

• Paper isn't loaded above the arrow on the left edge guide.

• The paper isn't jammed inside. If it is, remove the jammed paper.

Then, load the paper again. Make sure you follow any special loading instructions that came with your paper. See also the paper handling section in this guide.

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Multiple pages feed

Remove the stack of paper and:

• Make sure the paper is not too thin. See Paper for specifications.

• Fan the edges of the stack to separate the sheets, then reload the paper.

If too many copies of a document are printing, check the Copies settings in both the printer driver and your application. For instructions, see Modifying the printout style for Windows or Modifying the layout for Macintosh.

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The paper jams

Press the load/eject button to eject the jammed paper. If the error message does not clear, open the cover and remove all the paper inside, including any torn pieces. Then load the paper again.

If your paper jams frequently, make sure you:

• Use smooth, high-quality paper, loaded with the printable side up.

• Fan the stack before loading it.

• Don't load paper above the arrow mark on the left edge guide.

• Adjust the left edge guide to fit your paper.

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Paper isn't ejected fully or is wrinkled

Try one or more of these solutions.

• If the paper doesn't eject fully, press the load/eject button. Also check the paper size setting in your application or printer driver.

• If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack.

Note:

Store any unused paper in its original packaging in a dry area. See Paper for specifications.

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