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Problem Solver

Printouts Are Not What You Expected

Incorrect or garbled characters
Incorrect margins
Inverted image
Blank pages print
Printout has smears on the bottom edge
Printing is too slow

If one of the following problems has occurred, try the solutions listed for the problem.

Incorrect or garbled characters

Try one or more of these solutions.

Select your printer as the default printer in Windows.

Clear any stalled print jobs from the Spool Manager. For instructions, see Using EPSON Spool Manager.

Turn off the printer and computer. Make sure the printer's interface cable is securely plugged in.

If you are using Windows NT 4.0, try to uninstall the EPSON Printer Port. Click Start, point to Programs, then point to EPSON Printers and click EPSON Printer Port Uninstall. Follow the instructions on the screen.

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Incorrect margins

Try one or more of these solutions.

Check the margin settings in your application software.

Make sure the margins are within the printable area of the page. See Paper for specifications.

For Windows, check the settings in the Paper menu. Make sure the settings are correct for the paper size you're using.

For Macintosh, check the settings in the Page Setup dialog box. Make sure the settings are correct for the paper size you're using.

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Inverted image

Turn off the Flip Horizontal setting in the printer driver, or the "Mirror" setting in your application software. For instructions, see online help for the printer driver or for your application.

For Macintosh, see also Using the Advanced settings.

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Blank pages print

Try one or more of these solutions.

Select your printer as the default printer in Windows.

For Windows, check the settings in the Paper dialog box. Make sure they're correct for the paper size you're using.

For Macintosh, check the settings in the Page Setup dialog box. Make sure they're correct for the paper size you're using.

Run the Head Cleaning utility to clear any clogged nozzles. Windows 3.1, 95 or 98 users can start the now.

After trying one or more of these solutions, run a printer operation check to check your results. See Running a printer operation check.

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Printout has smears on the bottom edge

Try one or more of these solutions.

If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side.

Set the adjust lever to the "+" position, and turn off the High Speed setting in your printer driver's Advanced dialog box. The Advanced dialog box is accessible through the Main menu (for windows) or Print dialog box (for Macintosh) when Custom mode is selected. To turn this option off, you may also need to change the Print Quality setting.

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Printing is too slow

Try one or more of these solutions.

Make sure the Media Type setting is set correctly in your printer driver. For instructions, see Making the Media Type setting for Windows or Making the Media Type setting for Macintosh.

Select the Automatic mode in your printer driver's Main menu (Windows) or Print dialog box (Macintosh) and then set the slide bar to the Speed setting. For instructions, see Using the Automatic mode for Windows or Using the Automatic settings for Macintosh.

Don't run too many applications at the same time. Close any applications you are not using at the moment.

Delete unnecessary files to make room on your hard disk drive.

Note:

Your computer may not have enough memory. For further tips, See Increasing the Print Speed.

If you upgraded from Windows 95 to Windows 98, uninstall the printer software using Add/Remove Programs from the Control Panel in Windows, then install the software again.

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