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Problem Solver

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
Paper jams
Paper improperly loaded
Paper is not ejected fully or is wrinkled

If one of the following problems has occurred, try the solutions listed for that problem.

Paper does not feed

Remove the stack of paper and check the following items:

Loading capacities for EPSON special media

After trying the solutions above, load the paper again. Make sure that you follow any special loading instructions that came with your paper.

Loading Single Sheets


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Multiple pages feed


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Paper jams

Shut down the computer, and then press the  maintenance button to eject the jammed paper. If the error does not clear, open the printer cover and remove all of the paper inside, including any torn pieces. Then, reload the paper in the sheet feeder and press  maintenance button to resume printing.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If your paper jams frequently, check the following items:

Loading capacities for EPSON special media


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Paper improperly loaded

If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly. Turn the printer off and gently remove the paper. Then turn the printer on and reload the paper properly.

Caution:
Do not force the paper into the printer's sheet feeder. Load the paper so that the edge rests inside and can be seen from above when looking down into the sheet feeder. Loading the paper too far into the sheet feeder may damage the printer. Refer to the illustration below.


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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

Note:
Store any unused paper in its original package in a dry area.
Paper


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION