Diagnosing the Problem

Error/Warning Messages
EPSON Status Monitor (Windows only)
Running a printer operation check

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.

To solve a problem, you may need to cancel printing.
See Canceling Printing

Error/Warning Messages

You can identify many common printer problems using the display on your printer’s LCD screen.

Error Display

Display	Solution
	Replace the photo cartridge with a new one. See Replacing the Photo Cartridge
	Load Paper. Then press the OK button to continue or the Cancel button to cancel. See Loading paper
	Clear paper jam, then press the OK button. See The paper jams
	Replace the photo cartridge with a new one. See Replacing the Photo Cartridge
	Disconnect the Adapter, then reconnect to the printer. See the “User’s Guide - for use without a computer -” manual for details.
	Close the cartridge compartment cover.
	Install the photo cartridge.
	Waste ink pad in the photo cartridge is saturated. Replace the photo cartridge with a new one. See Replacing the Photo Cartridge
	Reinstall the photo cartridge. The genuine Epson photo cartridge is recommended for replacement.
	Mechanical error. Call for service. See Contacting Customer Support
	Waste ink pad in the printer is saturated. Call for service. See Contacting Customer Support

Warning Display

Display	Solution
	Waste ink pad almost full. Call for service. See Contacting Customer Support
	Ink is low. Prepare the new PicturePack.
	Remove the memory card. See Compatible cards and inserting positions
	Remove the memory card. See Compatible cards and inserting positions
	An unsupported device is connected to the EXT. I/F port. Remove the external device.
	Error in the data. The print results may not be perfect. Check the data.
	The data is not supported. Check the data.
	The image is too large to print with Bluetooth. Print the data from a memory card or computer.
	The image is too complex to print with Bluetooth. Check the data.

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EPSON Status Monitor (Windows only)

If a problem occurs while printing, an error message will appear in the Progress Meter window.

When ink is out, click the How To button on the screen, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If you see an error message indicating that parts inside the printer are near the end of their service life, contact your dealer for replacement.

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Running a printer operation check

If you are unable to determine the source of the problem, run a printer operation check to help you determine whether the problem comes from the printer or your computer.

To run a printer operation check, follow these steps.

Make sure both the printer and computer are turned off.

Disconnect the cable from the interface connector of the printer.

Make sure that 4 × 6 in. size paper is loaded in the sheet feeder.

Press the On button to turn on the printer.

Press the Menu button to enter the Menu mode.

Press the or button to highlight Maintenance, then press the OK button.

Press the or button to highlight Auto Cleaning, then press the OK button.

Press the OK button on the confirmation screen. The head cleaning procedure starts.

Press the Print button to print Test Sheet.

A test page prints showing a nozzle check pattern. (If the pattern has gaps, you need to clean the print head. See Cleaning the Print Head.)

If the test page prints, the problem probably lies in your software settings, the cable, or your computer. It is also possible that your software may not be installed correctly. Try uninstalling your software and reinstalling it. See Uninstalling the Printer Software.

If the test page does not print, you may have a problem with your printer. Try the suggestions in Printer Does Not Print. If nothing works, contact Epson as described in Contacting Customer Support.

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