EPSON

Print Quality Problems

If you are having print quality problems, then compare it with the illustrations below. Click the caption under the illustration that best resembles your printout.

Horizontal banding

Make sure the printable side of the paper is face down in the paper cassette.
Run the Head Cleaning utility to clear any clogged ink nozzles.
See Cleaning the Print Head
For best results, use up ink cartridge within six months of opening the package.
Try to use genuine Epson ink cartridges.
Check the  light. If the light is flashing or on, replace the appropriate ink cartridge.
See Replacing an Expended Ink Cartridge
Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer.
See Selecting the Correct Paper Type

Vertical misalignment or banding

Make sure the printable side of the paper is face down in the paper cassette.
Run the Head Cleaning utility to clear any clogged ink nozzles.
See Cleaning the Print Head
Run the Print Head Alignment utility.
See Aligning the Print Head
Clear the High Speed check box from the Additional window in your printer driver (Windows). See the online help for details.
Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer.
See Selecting the Correct Paper Type

Blurry, smeared, or scuffed printout

Use only paper recommended by Epson.
See Paper
Try to use genuine Epson ink cartridges.
Make sure the printer is on a flat, stable surface that extends beyond the base in all directions. The printer will not operate properly if it is tilted.
Make sure your paper is not damaged, dirty, or too old.
Make sure your paper is dry and the printable side is face down in the paper cassette.
If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.
Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer.
See Selecting the Correct Paper Type
Remove each sheet from the output tray as it is printed.
Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish. To handle your printouts, follow the instructions of the paper.
Run the Head Cleaning utility to clear any clogged ink nozzles.
See Cleaning the Print Head
If the paper is smeared with ink after printing, clean the interior of the printer.
See Cleaning the interior of the printer
If you have just replaced an ink cartridge, make sure the date on the box. If you have not used the printer for a long time, Epson recommends replacing the ink cartridges.
See Replacing an Ink Cartridge Before It Is Expended