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Troubleshooting / Printing and Copying Problems

Printout Problems Not Related to Print Quality

Incorrect or garbled characters
Incorrect margins
Inverted image
Blank pages print
Printout has smears
Printing is too slow

Incorrect or garbled characters

• Make sure that you are using the appropriate printer driver for this product.

• Select this product as the default printer.

• Clear any stalled print jobs from the Spool Manager (Windows Me/98).
  See Using EPSON Spool Manager

• Turn off this product and computer. Make sure that the printer's interface cable is securely plugged in.

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Incorrect margins

• Check the margin settings in your application. Make sure that the margins are within the printable area of the page.
  See Paper

• Check the settings on the Page Layout menu. Make sure the settings are appropriate for the paper size you are using. For details, see online help.

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Inverted image

Clear the Mirror Image check box in the printer software, or turn off the "Mirror Image" setting in your application. For instructions, see online help for the printer software or for your application. For details, see online help.

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Blank pages print

• Make sure that you are using the appropriate printer driver for this product.

• Select this product as the default printer.

• Check the settings on the Main menu. Make sure the settings are appropriate for the paper size you are using. For details, see online help.

• Run the Head Cleaning utility to clear any clogged nozzles.
  See Cleaning the Print Head

After trying one or more of these solutions, run a printer operation check to check your results.
See Running a printer operation check

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Printout has smears

• If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.

• Clear the High Speed check box in your printer software's Advanced dialog box. The Advanced dialog box is accessible through the Main menu when Custom is selected as the Mode setting. To turn this option off, you may also need to change the Print Quality setting.

• Load and eject dry paper several times. If the problem persists, ink may have leaked inside this product. In this case, wipe the inside of this product with a soft, clean cloth.
  See Cleaning This Product

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Printing is too slow

• Make sure that the Media Type settingin your printer software is correct.

Media Type Settings

• Select Text as the Quality Option setting on your printer's software. For details, see online help.

• Close any unnecessary applications.

If you try all of the methods above and cannot solve the problem, see the following:
See Increasing the Print Speed

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