User's Guide

Index Search Glossary Contents Help Safety

Problem Solver / Scanning Problems

Software Problems

You cannot start EPSON Scan.
The scanner software does not work properly.

You cannot start EPSON Scan.

Try one or more of the following solutions.

• Make sure the product is turned on.

• Turn off the product and the computer. Then check the connection between the product and the computer.

• Make sure that EPSON Scan is selected in your application software.

• On the Device Manager menu, make sure your product's name appears under Imaging devices hardware type without a question (?) or an exclamation (!) mark. If the product appears with the question (?) or exclamation (!) mark, or as an Unknown devices hardware type, uninstall EPSON Scan. Then reinstall it by following the instructions in your Setup Guide.

[Top]

The scanner software does not work properly.

Try one or more of the following solutions.

• For Windows XP and Me users:
  Check whether your product's icon appears more than once. To check, double-click the Scanners and Cameras icon in Control Panel. Remove your product's icon from the window, and then reinstall EPSON Scan by following the instructions in your Setup Guide.

• For Windows 98 and 2000 users:
  Check whether your product is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel. Remove your product from the list of installed devices, and then reinstall EPSON Scan by following the instructions in your Setup Guide.

• Make sure your computer meets the memory and other system requirements specified for the software you are using.

• Make sure the computer has enough memory for your software. If the computer does not have enough memory available, see your software and computer documentation for details.

[Top]

Previous

Next