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Problem Solver / Scanning Problems

Scanner Operational Problems

The Print light does not come on.
The product does not scan.
Pressing the Start button does not start scanning.
Pressing the Start button in a Mac OS X environment starts the Classic mode.
You cannot scan multiple images.

Problems you may have while using the product often involve the operation of your software and computer. Operation problems usually occur because of:

• Incorrect setup of the interface

• Incorrect setup of your computer or software

• Incorrect operation of your software

See the Setup Guide to confirm that you have done the set up in the correct way. Also, see the documentation that comes with your computer and software for possible solutions.

The Print light does not come on.

Make sure the power cord is plugged into an electrical outlet and the product is turned on by pressing the Power button.

If you cannot solve a problem, contact your dealer or a qualified customer support person for assistance.

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The product does not scan.

Try one or more of the following solutions:

• Wait until the Print light stays on in green (ready for scanning).

• Your system may not work properly if you use a USB cable other than the one supplied by Epson. Use the USB cable that comes with your product.

• The product may not work properly when connected to the computer through more than one hub. In this case, connect the product directly to the computer's USB port, or through one hub only.

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Pressing the Start button does not start scanning.

Try one or more of the following solutions.

• Make sure EPSON Scan is installed.

• For Windows XP users:
  Click the Events tab in your product's Properties dialog box and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.

• For Windows Me, 98, and 2000 users:
  Click the Events tab in your product's Properties dialog box and make sure the Disable device events check box is clear. Also, make sure the desired button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected.

• For Mac OS X users:

• In the Classic mode, the  B&W Start or  Color Start button is disabled. Therefore, quit the Classic mode.

• Initially, only the user who installed the scanner software can scan using the  B&W Start or  Color Start button. For other users, they must first start EPSON Scanner Monitor in the Applications folder; subsequently they can use the button to automatically start the application to scan.

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Pressing the Start button in a Mac OS X environment starts the Classic mode.

Do not install the scanner software in a Mac OS X environment in the Classic mode.

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You cannot scan multiple images.

Try one or more of the following solutions.

• Position photos at least 20 mm apart from each other.

• Make sure your application can scan multiple images.

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