Reference Guide

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Problem Solver

Printout Problems

Printout is garbled
The printout position is not correct
Graphics do not print correctly
The surface is rough (duplex printing, coated paper)

Printout is garbled

Cause

What to do

The interface cable may not be plugged in securely.

Make sure that both ends of the interface cable are plugged in securely.

You may not be using the correct interface cable.

If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length. If you are using the USB interface, use a Revision 1.1 cable.

Note:

If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified service representative.

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The printout position is not correct

Cause	What to do
The page length and margins are set incorrectly in your application.	Make sure that you are using the correct page length and margin settings in your application.

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Graphics do not print correctly

Cause	What to do
You may need more memory.	Graphics require large amounts of memory. Install an appropriate memory module. See Memory Module.

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The surface is rough (duplex printing, coated paper)

Cause	What to do
Duplex printing on damp coated paper may produce a rough printed surface.	Use coated paper that is newly unwrapped. Always store coated paper in a dry environment.

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