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Problem Solver
This section contains a list of error messages shown on the LCD panel, giving a brief description of each message and suggestions for correcting the problem. Not every message shown on the LCD panel indicates a problem as some are status messages.
The printer automatically calibrates itself when any of its covers is opened and when there is no paper jammed inside. This is not an error message, and will clear itself after one minute.
The printer has encountered problems during duplex printing. Make sure you are using an appropriate type and size of paper for the Duplex Unit. The problem could also be a result of incorrect settings for the paper source you are using. Pressing the Continue button will resume single-side printing.
The size of paper being printed on is different from the specified paper size during duplex printing and printing stops. Load the specified paper source with the correct paper size. Then open the cover of the Duplex Unit and remove any jammed paper. The jammed page's print data is automatically reprinted once you close the cover of the Duplex Unit.
You have loaded media other than transparencies when the Paper Type setting in the printer driver is Transparency. The printer ejects the sheet without printing on it. Load transparencies into the specified paper source, then press the Continue button.
Alternatively, you may have set the Paper Type to Plain, but loaded transparencies instead. The printer ejects the sheet without printing on it. Load plain paper into the specified paper source, then press the Continue button.
The paper size setting is different from the size of paper loaded in the printer. Check to see if the correct size of paper is loaded in the specified paper source, then press the Continue button.
This message appears when Paper Type is specified with Paper Source set to Auto and there is no paper feed unit with paper that matches the Paper Size and Paper Type settings.
The engine sensor is dirty. Open the front cover and remove the waste toner collector temporarily. Turn the large green lever counterclockwise to an upright position, then return it to its original position. Reinstall the waste toner collector and close the front cover to clear this error.
Printing by specifying the number of copies is no longer possible due to a lack of memory (RAM) or free disk space on the optional Hard Disk Drive. If this error occurs, print only one copy and end printing.
This message is displayed when you try to print on transparencies when the printer's internal temperature is too high. The printer needs to cool down before it will resume printing. Wait for about one minute and printing will resume.
The side cover of the standard lower cassette (cover C1) is open. Close the cover and the error is automatically cleared.
The cover of the optional 500-Sheet Paper Cassette Unit is open. Close the cover and the error is automatically cleared.
There is not enough memory for duplex printing. The printer prints only on the top side and ejects the paper. To correct this error, follow the directions below.
If Auto Cont is set to Off in the SelecType Config Menu, either press Continue or reset the printer by pressing the ALT and Reset buttons at the same time.
If Auto Cont is set to On in the SelecType Config Menu, the error is automatically corrected after a certain period of time.
An unformatted ROM module has been inserted. If the ROM module has been formatted, but is unreadable, format it again. If the ROM is still unreadable after reformatting, take it to your dealer for repair or replacement.
To clear this error, either press the Continue button or turn off the printer and remove the ROM.
There is insufficient memory to print the page at the specified print quality. The printer automatically lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
Press the Continue button or reset the printer to clear the message.
Turn the Image Optimum setting off in the SelecType Config Menu if you do not want the printer to automatically lower the print quality to continue printing.
You may need to increase the amount of printer memory to be able to print at the desired print quality for your document. For more information on adding memory, see Memory Module.
There is no fuser unit installed, or the fuser unit is not installed properly. Install the fuser unit if it is not installed.
If a fuser unit is already installed, open the printer's top cover, remove the fuser oil roll, and then remove the fuser unit. Reinsert the fuser unit, making sure it fits properly into the slot. Reinstall the fuser oil roll and close the top cover. The error automatically clears itself if the fuser unit is properly installed and the printer rebooted.
The fuser oil roll is not installed. Install a fuser oil roll into the printer. See Replacing the fuser oil roll for instructions.
The photoconductor unit is not installed, or is installed incorrectly. Install the photoconductor unit if it is not installed.
If the photoconductor unit is already installed, try removing it and then reinstalling it into the printer. See Replacing the photoconductor unit, waste toner collector, and print head filter for instructions.
There is no transfer belt unit installed in the printer. Install a transfer belt unit into the printer. See Replacing the transfer belt unit for instructions.
The waste toner collector is not installed, or is installed incorrectly. If there is no waste toner collector installed, install one into the printer. If there is a waste toner collector already installed, try removing it and reinstalling it. See Replacing the waste toner collector for instructions.
This message means that the printer cannot communicate with the installed optional interface card. Turn off the printer, remove the card, then reinstall it.
Either the optional Hard Disk Drive is damaged or it cannot be used with this printer. Turn off the power and remove the Hard Disk Drive.
An optional PostScript 3 ROM module that cannot be used on this printer is installed. Turn off the power and remove the module.
The printer cannot read the installed optional ROM module. Turn off the power and remove the ROM module.
The location, one of Feed, Exit, or Duplex, where the paper jam occurred is displayed in place of xxxx. If a paper jam occurs at two or more locations simultaneously, the corresponding multiple locations are displayed.
The table below summarizes the various paper jam error messages and provides you with information on how to clear them.
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Feed: |
Jam B, Jam C1, Jam C2
B: MP tray or main paper path Paper is jammed at the corresponding loading entrance area. For instructions on how to remove jammed paper at the paper feed areas, see Jam B (MP tray), Clearing the main paper path, Jam C1 (standard lower cassette), and Jam C2 (optional 500-Sheet Paper Cassette Unit). |
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Exit: |
Jam A Paper is jammed in the output area. Check by opening the printer's top cover. For instructions on how to remove jammed paper at the paper exit area, see Jam A (fuser unit and top cover). |
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Duplex: |
Jam DM Paper is jammed at the Duplex Unit. Check by opening the cover of the unit. For instructions on how to remove jammed paper at the Duplex Unit, see Jam DM (optional Duplex Unit). |
XXX: The selected paper source is indicated.
YYY: The selected paper size is indicated.
The printer is waiting for media to be inserted manually.
The printer has insufficient memory to execute the current task. To correct the error, press the Continue button on the control panel. If the message remains, reset the printer as described in Resetting the Printer. You can also clear this message by turning the printer off, waiting 10 seconds, and then turning it back on.
This message appears if you try to change the printer's settings through the control panel when the buttons are locked. You can unlock them by using the EPSON WinAssist utility or WebAssist. Refer to the Administrator's Guide for information.
The printer has insufficient memory to execute the current task. Add more memory to your printer as described in Memory Module.
This message warns you that the fuser oil roll is near the end of its service life. You can continue to print until the Replace Oil Roll error message appears, but early replacement is recommended to maintain high print quality.
You can clear this warning by performing one of the following:
XXX: The selected paper source is indicated.
YYY: The selected paper size is indicated.
There is no paper in the specified paper source (XXX). Load paper of the indicated size (YYY) into the paper source.
XXX: The selected paper source is indicated.
YYY: The selected paper size is indicated.
The paper loaded in the specified paper source (XXX) does not match the required paper size (YYY). Replace the loaded paper with the correct size paper and press Continue.
If you press Continue without replacing the paper, the printer will print on the loaded paper even though it does not match the required size.
The required time to process the print data exceeds the print engine speed because the current page is too complex. Press the Continue button to resume printing. If this message appears again, turn on Page Protect in the SelecType Config Menu.
If you continue to receive this message when printing a particular page, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
You can also add more memory to the printer as described in Memory Module.
One or more of the printer's covers are open. Make sure that the front cover, top cover, right cover, Duplex Unit cover, and the side covers of the standard and optional lower cassettes are all closed properly. The error clears itself once all the covers are closed.
The writing of PostScript 3 commands on the optional Hard Disk Drive is no longer possible as the amount of space allocated to PostScript 3 on the Hard Disk Drive is used up.
The fuser unit has reached the end of its service life. The error automatically clears itself after you replace both the fuser unit and the second transfer roll. See Fuser unit and Second transfer roll for instructions.
The fuser oil roll has reached the end of its service life. Replace it with a new fuser oil roll. See Replacing the fuser oil roll for instructions.
The photoconductor unit has reached the end of its service life. You have to replace all items included in the photoconductor kit, which includes the photoconductor unit, the waste toner collector, and the print head filter. See Photoconductor Kit for instructions.
The error clears itself once you have replaced all the items and close the front and top covers. The photoconductor level counter is automatically reset.
The transfer belt unit has reached the end of its service life. Replace it with a new transfer belt unit. See Replacing the transfer belt unit for instructions.
The waste toner collector is full of toner. Replace it with a new waste toner collector. See Replacing the waste toner collector.
The error clears itself after you have replaced the waste toner collector and close the front cover.
Exxx/Cxxxx: Any number may be indicated.
A controller error or a print engine error has been detected. Write down the error number shown on the LCD panel and turn off the printer. Wait at least 10 seconds and then turn it back on. If this error still occurs, turn off the printer, unplug the power cord, and contact a qualified service representative.
This message warns you that the fuser unit is near the end of its service life. You can continue to print until the Replace Fuser error message appears, but early replacement is recommended to maintain high print quality.
You can clear this warning by performing one of the following:
This message warns you that the photoconductor unit is near the end of its service life. You can continue to print until the Replace Photocondctr error message appears, but early replacement is recommended to maintain high print quality.
You can clear this warning by performing one of the following:
This message warns you that the transfer belt unit is near the end of its service life. You can continue to print until the Replace TransferBelt error message appears, but early replacement is recommended to maintain high print quality.
You can clear this warning by performing one of the following:
The waste toner collector is nearly full of toner. You can continue to print until the Replace Waste T Box error message appears, but early replacement is recommended to maintain high print quality. See Replacing the waste toner collector.
This message indicates an internal error in the printer. Reset the printer. If this error persists, consult your dealer.
XXXX: The letters C, M, Y, and/or K appear in place of XXXX. C, M, Y, and K stand for Cyan, Magenta, Yellow, and Black respectively.
The indicated (XXXX) developer cartridge is not installed in the printer. Install the appropriate developer cartridge. See Replacing a developer cartridge.
When the black developer cartridge is not installed, only K appears on the LCD panel even though other developer cartridges may not be installed as well.
XXXX: The letters C, M, Y, and/or K appear in place of XXXX. C, M, Y, and K stand for Cyan, Magenta, Yellow, and Black respectively.
The amount of remaining toner in the indicated (XXXX) developer cartridge is very small. You can continue to print until the XXXX Toner Out error message appears, but early replacement is recommended to maintain high print quality. See Replacing a developer cartridge.
XXXX: The letters C, M, Y, and/or K appear in place of XXXX. C, M, Y, and K stand for Cyan, Magenta, Yellow, and Black respectively.
The developer cartridge is out of toner. Press the Continue button to print one more page. If you set the Toner Out setting to Continue in the SelecType Setup Menu, this error message will not be displayed and printing can continue although toner is being depleted. Reset the Toner Out setting to Stop after you replace the developer cartridge.
Although you can continue to print by changing the Toner Out setting, EPSON recommends that you replace the developer cartridge when this message appears to maintain a high print quality.
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| Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |
