Administrator's Guide

						Index				Search

						Contents				Help

Troubleshooting

General Problems

Cannot configure the Internal Print Server or cannot print from the network.
Cause	What to do
Printer settings or network settings may be wrong.	First, check if you can print a status sheet, as described in Printing a Network Status Sheet. If not, set the interface mode of the printer's control panel to Auto or Option. If you can print a status sheet, check the network settings.
You might use a wrong hub.	If you are using 100Base-TX, use a hub which supports 100Base-TX.
Unable to start EpsonNet WinAssist.
Cause	What to do
You have added or deleted protocols after installing EpsonNet WinAssist.	Uninstall EpsonNet WinAssist and reinstall it. See Uninstalling Software and Installing EpsonNet WinAssist.
The message "EpsonNet WinAssist cannot be used because no network is installed." appears when you start EpsonNet WinAssist.
Cause	What to do
Both TCP/IP and IPX/SPX are not installed in the computer.	Install TCP/IP or IPX/SPX protocol.
TCP/IP is installed in the computer, but its IP address is not set correctly.	Set the IP address for the computer correctly.
The message "Could not complete communicating configuration data" appears when you send settings to the Internal Print Server.
Cause	What to do
This might happen when using a dial-up router.	Run Command Prompt from the computer in which EpsonNet WinAssist/MacAssist is installed, then enter the following command; Format: >ROUTE_ADD_the IP address of the Internal Print Server_ the IP address of the computer (the under bar represents one space) Example: >ROUTE ADD 192.168.192.168 22.33.44.55.
Unable to start EpsonNet WebAssist.
Cause	What to do
You have not set the IP address for the Internal Print Server.	Set the IP address for the Internal Print Server using EpsonNet WinAssist, MacAssist, the printer's control panel, or the arp/ping commands. You can check the IP address on a network status sheet. See Configuring Your Printer Using EpsonNet WinAssist, Configuring Your Printer Using EpsonNet MacAssist, Setting an IP Address on the Printer's Control Panel, or Setting an IP Address Using the arp/ping Command.
Unable to set the IP address using the arp/ping commands.
Cause	What to do
The network cable may be disconnected.	Connect the network cable. Also, check the network environment.
The printer is located beyond the router.	The printer and computer must be in the same segment.
The Printer Model and IP Address do not appear in the EpsonNet WinAssist dialog box.
Cause	What to do
If the IP address is set to the default IP address, the items above may not appear.	Set a valid IP address. Refresh the status. To do this, select Refresh from the View menu. Increase the length of time before a time-out. To do this, select Timeout from the Tool menu. Please note that doing so can cause EpsonNet WinAssist to run more slowly.
An extra account is generated when using the dial-up network.
Cause	What to do
NetWare is set to Enable even though you are not using the NetWare.	Set NetWare to Disable in the NetWare screen of the EpsonNet WebAssist.
How to acquire an IP address. In order to acquire your IP address, you need to apply with the NIC (Network Information Center) in your country.

[Top]