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Troubleshooting / Scanning Problems

Scanner Operation Problems

This product does not scan
An error message appears and this product does not scan for Mac OS X
Pressing the buttons on the control panel does not start scanning
Pressing the buttons on the control panel in a Mac OS X environment starts the Classic mode
You cannot scan multiple images

Problems you may have while using this product often involve the operation of your software and computer. Operation problems usually occur because of:

• Incorrect setup of the interface

• Incorrect setup of your computer or software

• Incorrect operation of your software

See your Setup Guide to confirm that you have set up in the correct way. Also, see the documentation that comes with your computer and software for possible solutions.

This product does not scan

Try one or more of the following solutions.

• Your system may not work properly if you use an USB cable other than the one supplied by Epson. Use the USB cable that comes with this product.

• This product may not work properly when connected to the computer through more than one hub. In this case, connect this product directly to the computer's USB port, or through one hub only.

• For Mac OS X users:
  In Classic mode this product may not work properly. Therefore quit the Classic mode.

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An error message appears and this product does not scan for Mac OS X

In Classic mode, this product may not work properly. Therefore quit the Classic mode.

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Pressing the buttons on the control panel does not start scanning

Try one or more of the following solutions.

• Make sure EPSON Scan and EPSON Smart Panel are installed.

• For Windows XP users:
  Click the Events tab in this product's Properties dialog box and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.

• For Windows Me, 98, and 2000 users:
  Click the Events tab in this product's Properties dialog box and make sure the Disable device events check box is clear. Also, make sure Scan Button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected.

• For Macintosh users:
  EPSON Smart Panel may not be installed correctly. Therefore install EPSON Smart Panel correctly.

• For Mac OS X users:

• In Classic mode, the buttons are disabled. Therefore quit the Classic mode.

• Initially, only the user who installed the scanner software can scan using the buttons. For other users, they must first start Epson Scanner Monitor in the Applications folder before using the buttons for the first time; subsequently they can use the button to automatically start the application to scan.

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Pressing the buttons on the control panel in a Mac OS X environment starts the Classic mode

Be sure to install the scanner software in a Mac OS X environment, but not in the Classic mode.

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You cannot scan multiple images

Try one or more of the following solutions.

• Position photos at least 20 mm apart from each other.

• Make sure your application can scan multiple images.

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