All lights are off
Lights came on and then went out
Only the lights are on
Print Head Carriage Problem

• Press the On button to make sure the printer is on.

• Turn off the printer and make sure that the power cord is securely plugged in.

• Make sure that your outlet works and is not controlled by a wall switch or timer.

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The printer’s voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then check the label on the back of the printer.

Caution:

If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.

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• Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged in.

• Make sure your cable meets the USB 1.1 or 2.0 standards.

• Make sure there is no packing material in the printer.

• Turn off the printer and the computer, disconnect the printer’s interface cable, then print an operation check page.
  See Running a printer operation check

If the check page prints correctly, make sure the printer software and your application are installed correctly.

• If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution of your image or printing the image at a smaller size. You may need to install more memory in your computer.

• Users of Windows Me and 98 can clear any stalled print jobs from the spool manager.
  See Canceling Printing

• If the printer sounds like it is trying to print, but is unable to, run the Head Cleaning utility.
  See Cleaning the Print Head

If this does not work, replace the ink cartridges.
See Replacing an Ink Cartridge Before It Is Empty

• Uninstall the printer driver, then reinstall it.
  See Uninstalling the Printer Software

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If the carriage cover does not close or the print head carriage does not move to its home position, open the carriage cover and push the ink cartridges down until they click into place.

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