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Troubleshooting / Printing and Copying Problems

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
Paper jams
Paper improperly loaded
Paper is not ejected fully or is wrinkled
Paper does not feed correctly when using the double-sided printing feature

Paper does not feed

Remove the stack of paper and make sure of the following:

The paper is not curled or creased.

The paper is not too old. See the instructions that came with the paper for more information.

The paper stack fits under the tabs inside the edge guides and does not exceed the loading limit indicated by the arrow mark on the left edge guide.

The number of sheets in the paper stack does not exceeded the limit specified for the media. See Paper specifications.

Paper is not jammed inside this product. If it is, remove the jammed paper. See Paper jams.

The ink cartridges are not empty. Replace cartridges as necessary. See Replacing an Empty Ink Cartridge.

After trying the solutions above, load the paper again. Make sure that you follow any special loading instructions that came with your paper. See also Paper specifications.

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Multiple pages feed

Make sure that the paper stack fits under the arrow mark located on the inside surface on the left edge guide.

Make sure that the paper stack is flush with or lower than the triangular load-limit mark on the edge guide.

Make sure that the left edge guide is snug to the left edge of the paper.

Make sure that the paper is not curled or folded. If it is, flatten it or curl it slightly toward the opposite side.

Remove the stack of paper and make sure that the paper is not too thin. See Paper.

Fan the edges of the stack to separate the sheets, then reload the paper.

If too many copies of a document are being printed, check the Copies setting on the printer software's Page Layout menu (Windows) or in the Print dialog box (Macintosh) and in your application. See online help for details.

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Paper jams

If paper is jammed inside this product, the Error light on the operation panel flashes. You may be able to clear the jammed paper using the Control Panel. Follow the steps below.

Press the Start Color button to eject the jammed paper. If the jammed paper is not ejected, go on to the next step.

Locate where the paper is jammed.

If the paper is jammed at the paper feeding position or the ejecting position, remove all of the paper by hand.

If the paper is jammed inside this product, press the On button to turn off this product. Open the scanner unit, and then remove all of the paper inside by hand, including any torn pieces.

After clearing the jammed paper, close the scanner unit and then press the On and the Start Color button.

Load a stack of paper in the sheet feeder.

Note:

If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble this product. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:

The paper is smooth, not curled or wrinkled.

The paper is of high quality.

The printable side of the paper is face up in the sheet feeder.

The paper stack was fanned before loading.

The paper is not loaded above the arrow on the left edge guide.

The paper stack fits under the tabs inside the edge guides.

The number of sheets in the paper stack does not exceed the limit specified for that media. See Loading capacities for Epson special media.

The left edge guide is adjusted to fit your paper.

This product is on a flat, stable surface that extends beyond this product base in all directions. This product will not operate properly if it is tilted.

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Paper improperly loaded

If you have loaded the paper too far into this product, this product cannot feed the paper correctly. Turn this product off and gently remove the paper. Then turn this product on and reload the paper properly.

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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

Clear the jammed paper as explained in Paper jams. Also, check the Paper Size setting in your application or printer software.

If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack.

Note:

Store any unused paper in its original package in a dry area. See Paper.

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Paper does not feed correctly when using the double-sided printing feature

If multiple pages feed when using the double-sided printing feature, remove the paper as instructed in Multiple pages feed. If the paper that was fed in error has not been creased or wrinkled, it may still be usable. Reload only the usable paper properly into this product.

If a paper jam should occur while using the double-sided printing feature, remove the paper as instructed in Paper jams. If multiple print jobs have been sent to the printer when the paper jam occurs, check the page settings in your application and confirm that the paper is loaded properly to ensure that no pages are skipped and that the document is printed correctly.

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