Home > Printing > Problem Solver

The Printer Does Not Print

The LCD screen or all lights are off

The LCD screen or lights came on and then went out

The LCD screen or lights are on

An ink error is indicated after you replace the cartridge

The LCD screen or all lights are off

Press the

On button to make sure the printer is on.

Turn off the printer and make sure that the power cord is securely plugged in.

Make sure that your outlet works and is not controlled by a wall switch or timer.

Top

The LCD screen or lights came on and then went out

The printer’s voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then check the label on the back of the printer.

Caution:

If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.

Top

The LCD screen or lights are on

Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged in.

If you are using the USB interface, make sure your cable meets the USB 1.1 or 2.0 standards.

If you are connecting the printer to your computer via a USB hub, connect the printer to the first-tier hub from your computer. If the printer driver is still not recognized on your computer, try to directly connect the printer to your computer without the USB hub.

If you are connecting the printer to your computer via a USB hub, make sure the USB hub device is recognized by your computer.

Turn off the printer and the computer, disconnect the printer’s interface cable, then print an operation check page.

See Running a printer operation check

If the check page prints correctly, make sure the printer driver and your application are installed correctly.

If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution of your image or printing the image at a smaller size. You may need to install more memory in your computer.

Users of Windows can clear any stalled print jobs from the Windows Spooler.

See Canceling Printing

Uninstall the printer driver, then reinstall it.

See Uninstalling the Printer Software

Top

An ink error is indicated after you replace the cartridge

Note:

The illustration in this section show the SX218/TX220/520/NX220.

Make sure the print head is at the ink cartridge replacement position.

Note:

If the ink cartridge holder is at the far right position, do one of the following to move it to the ink cartridge replacement position.

SX420W/SX425W/NX420	Press the Setup button, select Ink Cartridge Replacement, and then press the Start button.
SX218/TX220/520/NX220	Press the Index Sheet button and the Scan button at the same time, select Ink Cartridge Replacement, and then press the Start button.

Remove and reinsert the ink cartridge and then continue with the ink cartridge installation.

Close the ink cartridge cover firmly.

Top