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Troubleshooting / Printing and Copying Problems

This Product Does Not Print

All lights are off
Lights came on and then went out
Only the LCD panel is on
The ! Error light is on

All lights are off

Try one or more of these solutions:

• Press the  On button to make sure that this product is on.

• Turn off this product and make sure that the power cord is securely plugged in.

• Make sure that your outlet works and is not controlled by a wall switch or timer.

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Lights came on and then went out

This product's voltage may not match the outlet rating. Turn off this product and unplug it immediately. Then, check this product labels.

Caution:

If the voltage does not match, DO NOT PLUG YOUR PRODUCT BACK IN. Contact your dealer.

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Only the LCD panel is on

Try one or more of these solutions:

• Turn off this product and computer. Make sure that the interface cable is securely plugged in.

• Make sure that there is no packing material in this product.

• Turn off this product and disconnect the USB cable from your computer, then print an operation check page. See Running a printer operation check.

If the check page prints correctly, make sure that the printer software and your application are installed correctly.

• If you are trying to print a large image, your computer may not have enough memory to print. Try printing a smaller image.

• Windows Me and 98 users can clear any stalled print jobs from the Spool Manager. See Using EPSON Spool Manager.

• If this product sounds like it is trying to print, but is unable to, run the Head Cleaning utility. See Cleaning the Print Head

If this does not work, replace the ink cartridges. See Replacing an Ink Cartridge.

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The ! Error light is on

Try one or more of these solutions:

• Check EPSON Status Monitor 3 (Windows) or EPSON StatusMonitor (Macintosh) to find the cause of the error.

• Check the error messages on the LCD panel. For details of the error messages, see Error messages.

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