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Troubleshooting / Printing and Copying Problems

Printout Problems Not Related to Print Quality

Incorrect or garbled characters
Incorrect margins
Inverted image
Blank pages print
Printout has smears on the bottom edge
Printing is too slow

Incorrect or garbled characters

Try one or more of these solutions:

• Make sure that you are using the appropriate printer driver for this product.

• Select this product as the default printer in Windows.

• Windows Me and 98 users can clear any stalled print jobs from the Spool Manager. See Using EPSON Spool Manager.

• Turn off this product and computer. Make sure that the USB cable is securely plugged in.

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Incorrect margins

Try one or more of these solutions:

• Check the margin settings in your application. Make sure that the margins are within the printable area of the page. See Paper.

• Check the settings on the Main menu (Windows) or in the Page Setup dialog box (Macintosh). Make sure the settings are appropriate for the paper size you are using.

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Inverted image

Clear the Mirror Image check box in the printer software, or turn off the "Mirror Image" setting in your application. For instructions, see online help for the printer software or for your application.

Macintosh users can refer to online help for details.

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Blank pages print

Try one or more of these solutions:

• Make sure that you are using the appropriate printer driver for this product.

• Windows users can make sure that this product is selected as the default printer.

• Check the settings on the Main menu (Windows) or in the Page Setup dialog box (Macintosh). Make sure the settings are appropriate for the paper size you are using.

• Run the Head Cleaning utility to clear any clogged nozzles. See Cleaning the Print Head.

After trying one or more of these solutions, run a printer operation check to check your results. See Running a printer operation check.

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Printout has smears on the bottom edge

• If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side.

• Set the adjust lever to the  position and clear the High Speed check box in the Advanced dialog box of the printer driver. The Advanced dialog box is accessible through the Main menu (Windows) or the Print dialog box (Macintosh) when Custom is selected as the Mode setting. To turn this option off, you may also need to change the Print Quality setting. After printing, set the adjust lever to the  position.

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Printing is too slow

Try one or more of these solutions:

• Make sure that the Media Type setting in your printer software is correct.

• For Windows, select the Text setting under Print Quality on your printer software's Main menu. See online help for details.

For Macintosh, select the Automatic setting under Mode in the Print dialog box and then move the slider to Speed. See online help for details.

• Close any applications that you are not using at the moment.

• If you upgraded from Windows 95 to Windows 98, uninstall the printer software using Add/Remove programs in the Control Panel in Windows, then install the software again.

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