Scanning Software Problems
You Cannot Start Epson Scan
The Scanner Software Does Not Work Properly
You Cannot Scan in Full Auto Mode
You Cannot Scan Using the Thumbnail Preview
Scanning Takes a Long Time
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Some Epson Scan settings may be unavailable or grayed out based on your scanner’s capabilities or the currently selected settings.
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You Cannot Start Epson Scan
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In the Windows Device Manager, make sure your scanner’s name appears under Imaging devices without a question (?) or an exclamation (!) mark. If the scanner appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Epson Scan. Then reinstall it by following the instructions in your Start Here sheet.
The Scanner Software Does Not Work Properly
Windows Vista:
Double-click the Hardware and Sound icon in Control Panel and then double-click the Scanners and Cameras icon. Delete your scanner's icon and reinstall Epson Scan by following the instructions in your Start Here sheet.
Windows XP and Me:
Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner's icon and reinstall Epson Scan by following the instructions in your Start Here sheet.
Windows 98 SE and 2000:
Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner from the list of installed devices and reinstall Epson Scan following the instructions in your Start Here sheet.
You Cannot Scan in Full Auto Mode
Epson Scan may not be able to detect images, or may crop or group the images unexpectedly. This may happen if your images are like the following:
Try one or more of the following solutions.
You Cannot Scan Using the Thumbnail Preview
Epson Scan may not be able to detect images, or may crop or group the images unexpectedly. This may happen if your images are like the following:
Try one or more of the following solutions.
Scanning Takes a Long Time
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