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Troubleshooting / Customer Support

Contacting Customer Support

For users in North America
For users in the United Kingdom and the Republic of Ireland
For users in the Middle East
For users in Scandinavia
For users in South Africa
For users in Australia
For users in Singapore
For users in Thailand
For users in Indonesia
For users in Hong Kong
For users in Malaysia
For users in India
For users in the Philippines

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

For users in North America

If you purchased your product in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service

Access

World Wide Web

From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.

Automated Telephone Services

A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911.

To speak to a technical support representative, dial: (562) 276-1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 8 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

Note:
For help using any other software on your system, see the documentation for that software for technical support information.

You can purchase ink cartridges, ribbon cartridges, paper, manuals, and accessories from the EPSON Store at (800) 873-7766 or visit http://www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.


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For users in the United Kingdom and the Republic of Ireland

http://www.epson.co.uk

Visit our Internet home page for a full list of support and warranty services including:

Support Via Telephone

UK

08705 133 640

The Republic of Ireland

01 679 9016

Pre-Sales Enquiries, Literature Requests and Nearest Dealer

Home Page:

http://www.epson.co.uk

Email:

info@epson.co.uk

Telephone:

UK 0800 220 546
The Republic of Ireland 1 800 409 132

Fax:

UK 01442 227271
The Republic of Ireland 00 44 1442 227 271


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For users in the Middle East

Some of these services may be available in English only.

http://www.epson.com

Select your country from our Internet home page for a full list of support and warranty services including:

Technical Support Via Email and Telephone

Email:

epson_support@compubase.co.ae

Telephone:

+971 4 351 7777

Fax:

+971 4 351 6617

Pre-Sales Enquiries, Literature Requests and Nearest Dealer

Select your country from our Internet home page at
http://www.epson.com.


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For users in Scandinavia

Some of these services may be available in English only.

http://www.epson.com

Select your country from our Internet home page for a full list of support and warranty services including:

Support Via Telephone

Denmark

80 88 11 27

Finland

0800 523 010

Norway

800 11 828

Sweden

08 445 12 58

Pre-Sales Enquiries Literature Requests and Nearest Dealer

Denmark

Home Page:

http://www.epson.dk

Telephone:

38 48 71 37

Finland

Home Page:

http://www.epson.fi

Telephone:

0981 710 083

Norway

Home Page:

http://www.epson.no

Telephone:

231 62 124

Sweden

Home Page:

http://www.epson.se

Telephone:

08 519 92 082


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For users in South Africa

Some of these services may be available in English only.

http://www.epson.co.za

Visit our Internet home page for a full list of support and warranty services including:

Support Via Telephone

Telephone:

(011) 444-5223 or 0800 600 578

Pre-Sales Enquiries Literature Requests and Nearest Dealer

Home Page:

http://www.epson.co.za

Telephone:

(011) 448-2736 or 0800 005 956


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For users in Australia

EPSON Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

Your Dealer

Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.

Internet URL http://www.epson.com.au

Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, EPSON contact points, new product information and technical support (e-mail).

EPSON Faxback Service

EPSON Faxback service will fax you the latest specifications for most EPSON products offered in Australia. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.

EPSON Helpdesk

EPSON Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your EPSON product. Our Pre-sales Helpdesk staff can provide literature on new EPSON products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:

Phone:

1300 361 054

Fax:

(02) 9903 9189

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your EPSON product documentation, type of computer, operating system, application programs, and any information you feel is required.


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For users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:


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For users in Thailand

Contact for information, support, and services are:

World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Epson Hotline (Phone: (66)2-670-0333)

Our Hotline team can help you with the following over the phone:


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For users in Indonesia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.id)

Epson Hotline

Phone

(62) 21-572 4350

Fax

(62) 21-572 4357

EPSON Service Center

Jakarta

Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104

Bandung

Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766

Surabaya

Gd. Bumi Mandiri 7th floor
Jl. Jend. Basuki Rachmat No. 129-137
Surabaya
Phone/Fax: (62) 31-5479541

Yogyakarta

Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-566353/22-143

Medan

Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173


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For users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.

Internet Home Page

EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

Users can access our World Wide Web home page at:

http://www.epson.com.hk

Electronic Bulletin Board System

An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service:

BBS:

(852) 2827-4244

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

Phone:

(852) 2585-4399

Fax:

(852) 2827-4383


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For users in Malaysia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.my)

Epson Trading (M) SDN. BHD

Head Office.

Phone:

603-56288288

Fax:

603-56212088

Epson Helpdesk

Phone:

603-56288222

Phone:

603-56288333


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For users in India

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.

Epson India Head Office - Bangalore:

Phone:

5321 266-70

Fax:

5581439/5321095

Epson India Regional Offices:

Mumbai

Phone: 8261516-17
Fax: 8257287

Delhi

Phone: 6447201-06
Fax: 6447205

Chennai

Phone: 8203940/41
Fax: 8272463

Kolkata

Phone: 2871355/56
Fax: 2871357

Hyderabad

Phone: 6329335/36

Cochin

Phone: 361638/362677
Fax: 352940

Pune

Phone: 4335460-ext 214
Fax: 4330881

Ahmedabad

Phone: 6407176/77

Toll Free Telephone Support

To learn more about Epson products or to avail service support, please call 1600 440011. This is a toll-free number and can be accessed (9 A.M to 9 P.M) anywhere in the country.


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For users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Corporation at the telephone and fax numbers and e-mail address below:
World Wide Web (http://www.epson.com.ph)

Phone:

(63) 2-813-6567

Fax:

(63) 2-813-6545

E-mail:

customersupport@epc.epson.com.ph

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

Epson Helpdesk (Phone: (63) 2-813-6567)

Our Hotline team can help you with the following over the phone:


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Version NPD0179-00, Copyright © 2003, SEIKO EPSON CORPORATION