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Troubleshooting / Scanning Problems

Scanner Operation Problems

The fluorescent lamp does not turn on
This product does not scan
Pressing the Scan button does not start scanning
Pressing the Scan button in a Mac OS X environment starts Classic mode
You cannot scan multiple images
The printed image is larger or smaller than the original

Problems you may have while using this product often involve the operation of your software and computer. Operation problems usually occur because of:

• Incorrect setup of the interface (see your Setup Sheet).

• Incorrect setup of your computer or software (see your Setup Sheet).

• Incorrect operation of your software (see your software documentation).

Also see the documentation that came with your computer and this product for possible solutions.

The fluorescent lamp does not turn on

Try one or more of these solutions:

• Press the On button to turn on this product.

• Make sure the power cord is connected to this product and the plugged into an electrical outlet.

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This product does not scan

Try one or more of these solutions:

• You cannot scan when the On light is flashing. Wait until the On light stays on.

• Your system may not work properly if you use a USB cable other than the one supplied by EPSON. Use the USB cable that came with this product.

• This product may not work properly when connected to the computer through more than one hub. In this case, connect this product directly to the computer's USB port, or through one hub.

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Pressing the Scan button does not start scanning

Try one or more of these solutions:

• Make sure EPSON Smart Panel is installed.

• For Windows XP users:
  Click the Events tab in this product's Properties dialog box and make sure Take no action is not selected. Also, make sure Scan Button is selected in the Select an event list box, and Start this program is selected.

• For Windows Me, 98, and 2000 users:
  Click the Events tab in this product's Properties dialog box and make sure the Disable device events check box is clear. Also, make sure Scan Button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected.

• For Mac OS X users:

• When in Classic mode, the buttons are disabled. Quit Classic mode.

• Initially, only the user who installed the scanner software can scan using the buttons. Other users must start EPSON Scanner Monitor in the Applications folder before using the buttons for the first time. From then on, pressing a button will automatically start the application assigned to it.

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Pressing the Scan button in a Mac OS X environment starts Classic mode

Try the following solutions:

• Be sure to install the scanner software in a Mac OS X environment, and not in Classic mode.

• If EPSON Smart Panel has been installed in Mac OS 9, uninstall it and make sure EPSON Smart Panel is installed in Mac OS X.

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You cannot scan multiple images

Try one or more of these solutions:

• Position each photo at least 20 mm apart from adjacent photos.

• Make sure your application is available to scan multiple images.

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The printed image is larger or smaller than the original

The image size settings of your software determine the size of the printed image. Do not use the size of the monitor image to judge the printed size.

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