Online Reference Guide

Index	Search	Glossary

Contents	Help

Troubleshooting / Scanning Problems

Scanning Problems

Edges of the document are not scanned
You cannot scan an image or you only get a few dots for the scanned image
The image does not look the same as the original
Straight lines in the image come out jagged
Scanned image by using the Scan button is missing

Edges of the document are not scanned

Try one or more of these solutions:

Make sure the document is aligned with the alignment mark. See Placing a Document.

Position the document so the area you want to scan is within the edge guide limits of the document table. The area with a width of maximum 2.5 mm from both the horizontal and vertical guides is not scanned.

[Top]

You cannot scan an image or you only get a few dots for the scanned image

Try one or more of these solutions:

Make sure the document is placed on the document table of this product.

Change the Threshold setting in the Image Control dialog box. Select Text/Line Art as the Image Type, and then change the Threshold setting in the Image Control dialog box.

[Top]

The image does not look the same as the original

Try one or more of these solutions:

Try different image setting combinations on your scanner software.

Your software may not have sufficient color matching and color management features, or these components may not be installed correctly. See the documentation that comes with your software and computer.

If you are importing an image file, make sure the file format is one your software can read. Also, make sure the image settings of your software are appropriate for the type of image you want to scan.

[Top]

Straight lines in the image come out jagged

Make sure the document orientation is perfectly straight on the document table. Align vertical and horizontal lines with the scales at the top and side of the document table.

[Top]

Scanned image by using the Scan button is missing

Make sure desired application is assigned to the Scan button.

[Top]