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Troubleshooting / Customer Support

Contacting Customer Support

For users in Singapore
For users in Thailand
For users in Indonesia
For users in Malaysia
For users in India
For users in the Philippines

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

For users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:


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For users in Thailand

Contact for information, support, and services are:

World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Epson Hotline (Phone: (66)2-670-0333)

Our Hotline team can help you with the following over the phone:


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For users in Indonesia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.id)

Epson Hotline

Phone

(62) 21-572 4350

Fax

(62) 21-572 4357

Epson Service Center

Jakarta

Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104

Bandung

Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766

Surabaya

Hitech Mall Lt. IIB No.12
JI. Kusuma Bangsa 116-118
Surabaya
Phone/Fax: (62) 31-5355035/31-5477837

Yogyakarta

Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478

Medan

Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173

Makassar

MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62)411-350147/411-350148


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For users in Malaysia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.my)

Epson Trading (M) Sdn. Bhd.

Head Office.

Phone:

603-56288288

Fax:

603-56288388/399

Epson Helpdesk

Phone:

603-56288222

Phone:

603-56288333


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For users in India

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, and products enquiry are available.

Epson India Head Office - Bangalore:

Phone:

5321266 (14 Lines)

Fax:

5581439/5321095

Epson India Regional Offices:

Mumbai

Phone: 28261516-17
Fax: 28257287

Delhi

Phone: 26447201/02/03/04/07/09
Fax: 26447205

Chennai

Phone: 28203940/41 -- 8218658/59
Fax: 28272463

Kolkata

Phone: 22831589/90
Fax: 22831591

Hyderabad

Phone: 55331738/39
Fax: 55328633

Cochin

Phone: 2357638/2356652
Fax: 2357950

Pune

Phone: 4335460/90 Ext 214
Fax: 4330881

Ahmedabad

Phone: 6407176/77
Fax: 6407347

Toll Free Telephone Support

To learn more about Epson products or to avail service support, please call 1600 440011. This is a toll-free number and can be accessed (9 A.M to 9 P.M) anywhere in the country.


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For users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:

Phone:

(63) 2-813-6567

Fax:

(63) 2-813-6545

E-mail:

customersupport@epc.epson.com.ph

World Wide Web (http://www.epson.com.ph)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

Epson Helpdesk (Phone: (63) 2-813-6567)

Our Hotline team can help you with the following over the phone:


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Version NPD0683-00, Copyright © 2004, SEIKO EPSON CORPORATION