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Troubleshooting / Printing and Copying Problems

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
Paper jams
Paper is not ejected fully or is wrinkled

Paper does not feed

Remove the stack of paper and make sure of the following:

• The paper is not curled or creased.

• The paper is not too old. See the instructions that came with the paper for more information.

• The paper stack fits under the tabs inside the edge guides and does not exceed the loading limit indicated by the arrow mark on the left edge guide.

• The number of sheets in the paper stack does not exceeded the limit specified for the media.

Single Sheets

• Paper is not jammed inside this product. If it is, remove the jammed paper.

• The ink cartridges are not empty. Replace cartridges as necessary. See Print quality does not improve after head cleaning.

After trying the solutions above, load the paper again. Make sure that you follow any special loading instructions that came with your paper.

Single Sheets

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Multiple pages feed

• Make sure that the paper stack fits under the arrow mark located on the inside surface on the left edge guide.

• Make sure that the paper is loaded under the tabs inside the edge guides.

• Make sure that the left edge guide is flush against the left edge of the paper.

• Make sure that the paper is not curled or folded. If it is, flatten it or curl it slightly toward the opposite side.

• Remove the stack of paper and make sure that the paper is not too thin. See Paper.
  Fan the edges of the stack to separate the sheets, then reload the paper.

• If too many copies of a document are being printed, check the Copies setting on the printer software's Page Layout menu (Windows) or in the Print dialog box (Macintosh) and in your application.
  For Windows users, see Copies.
  For Macintosh users, see Making Settings in the Print Dialog Box.

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Paper jams

When a message appears on the LCD panel to indicate the paper is jammed, press the Color Copy button. The jammed paper is ejected.

If the jammed paper is not ejected;

Locate where the paper is jammed.

If the paper is jammed at the paper feeding position or the ejecting position, remove all of the paper by hand.

If the paper is jammed inside this product, press the On button to turn off this product. Open the scanner unit, and then remove all of the paper inside by hand, including any torn pieces.

After clearing the jammed paper, close the scanner unit and then press the On button and the Color Copy button.

Load a stack of paper in the sheet feeder.

Press one of the Menu buttons repeatedly until Load/Eject appears on the LCD panel, and then press the Color Copy button.

Note:

If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble this product. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:

• The paper is smooth, not curled or wrinkled.

• The paper is of high quality, loaded with the printable side up.

• The paper stack was fanned before loading.

• The paper stack is loaded under the tabs inside the edge guides.

• The paper is not loaded above the arrow on the left edge guide.

• The number of sheets in the paper stack does not exceed the limit specified for that media.

Single Sheets

• The left edge guide is adjusted to fit your paper.

• This product is on a flat, stable surface that extends beyond this product base in all directions. This product will not operate properly if it is tilted.

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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

• Clear the jammed paper as explained in Paper jams. Also, check the Paper Size setting in your application or printer software.

• If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack.

Note:

Store any unused paper in its original package in a dry area. See Paper.

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