Miscellaneous Printout Problems

Incorrect or garbled characters

Clear any stalled print jobs from the Spool Manager (Windows Me or 98 SE).
See Canceling Printing

Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged in.

Uninstall the printer driver, then reinstall it.
See Uninstalling the Printer Software

Incorrect margins

Check the margin settings in your application. Make sure that the margins are within the printable area of the page.
See Printable area

Check the printer settings on the Main window (Windows) or in the Page Setup dialog box (Macintosh). Make sure the settings are appropriate for the paper size you are using. See online help for details.

If you try to print using the Borderless feature and the printout includes margins, check your original photo file. Your digital camera may automatically add margins to adjust the aspect ratio of the image.

Uninstall the printer driver, then reinstall it.
See Uninstalling the Printer Software

Inverted image

Clear the Mirror Image check box in the printer driver, or turn off the “Mirror Image” setting in your application. For instructions, see online help for the printer driver or for your application.

Uninstall the printer driver, then reinstall it.
See Uninstalling the Printer Software

Blank pages print

Check the printer settings on the Main window (Windows) or in the Page Setup dialog box (Macintosh). Make sure the settings are appropriate for the paper size you are using. See online help for details.

Run the Head Cleaning utility to clear any clogged nozzles.
See Cleaning the Print Head

Uninstall the printer driver, then reinstall it.
See Uninstalling the Printer Software

After trying one or more of these solutions, run a printer operation check to check your results.
See Running a printer operation check

Printout has smears

If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.

Clear the High Speed check box in your Advanced printer settings. See online help for details.

Make several copies without placing a document on the document table. If the problem persists, ink may have leaked inside the printer, so wipe the inside of the printer with a soft, clean cloth.
See Cleaning Your Printer

Uninstall the printer driver, then reinstall it.
See Uninstalling the Printer Software

Printing is too slow

Make sure the Paper Type or Media Type selected in the printer driver is appropriate for the type of paper loaded in the printer.
See Selecting the Correct Media Type

Clear all customized settings and select Text as the Quality Option in your printer settings (Windows). Clear all customized settings and select Automatic as the Mode in your printer settings (Macintosh), then move the slider to Speed. See online help for more information.
See Accessing the printer driver for Windows
See Accessing the printer driver for Mac OS X

If you print continuously for an extended period, the paper may temporarily stop feeding or the print head carriage may pause for a while. This is to slow down the printing speed and prevent the printer mechanism from overheating and being damaged. If this happens, you can continue to print, but we recommend stopping and leaving the printer for about thirty minutes with the power on. (The printer does not recover with the power off.) After you restart, the printer will print at normal speed.

If you try all of the methods above and cannot solve the problem, see the following:
Increasing the Print Speed