Diagnosing the Problem

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.

You can identify many common printer problems using the lights on your printer. If the printer stops working and the lights are on or flashing, use the following table to diagnose the problem, then follow the recommended corrective measures.

Lights	Cause	Solution
Error	No paper is loaded in the sheet feeder.	Load paper in the sheet feeder. Then press Start Color to continue or Stop to cancel. See Loading Paper
Error	Multiple pages have been fed into the sheet feeder.	Remove and reload the paper. Then press Start Color to continue or Stop to cancel. See Loading Paper
Error	Paper is jammed.	See Paper Does Not Feed Correctly
	An ink cartridge is running low on ink.	See Replacing an Expended Ink Cartridge
	An ink cartridge is expended or not installed correctly.	If any cartridge is expended, you cannot print until you replace it. See Replacing an Expended Ink Cartridge
Error Other lights flashing	Waste ink pad in the printer is saturated.	Contact your dealer to replace it.
All lights flashing	There is a problem with the printer.	Turn the printer off and then back on. If the error does not clear, contact your local authorized service center or contact Epson for a referral. See Contacting Customer Support

If a problem occurs while printing, an error message will appear in the Progress Meter window.

When you need to replace an ink cartridge, click the How To button on the screen, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If you see an error message indicating that parts inside the printer are near the end of their service life, contact your dealer for replacement.

If you are unable to determine the source of the problem, performing a printer operation check can help you determine whether the problem comes from this printer or the computer.

Press the On button while also pressing the Ink button and hold them down for about 3 seconds.

This printer prints an operation check page that includes a nozzle check pattern.

Compare the quality of the printed test page with the sample shown below. If there are no print quality problems, this printer is fine and the problem probably lies with the printer driver settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.

If the test page does not print satisfactorily, there is a problem with this printer. For example, if bands appear in the check pattern as shown below, this could mean a clogged ink nozzle or a misaligned print head.