Diagnosing the Problem

For problems that may be related to USB connections, see Correcting USB Problems for details.

If your problem is not USB related, troubleshooting printer problems is best handled in two easy steps; first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by the printer’s control panel, EPSON Status Monitor 3, or by printing a self-test or hex dump. See Printing a Self Test or Printing a Hex Dump.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, see Problems and Solutions.

To solve a problem, you may need to cancel printing. For details, see Canceling Printing.