Problems and Solutions

The electrical outlet does not work.

Use a different outlet.

Paper is creased, old, too thin, or too thick.

See Paper for information on paper specifications and use new, clean sheets of paper.

Paper is too long.

Press the Load/Eject button to eject the sheet. Make sure the page length of your paper is within the range specified for single-sheet paper in Paper. Also check and adjust the paper size setting in your application or printer driver.

There is only one sheet left in the bin.

Add more paper to the cut-sheet feeder.

The paper-thickness lever is not set correctly.

Set the paper-thickness lever to match the thickness of your paper. See Adjusting the Paper-Thickness Lever for instructions.

You have not torn off the printed pages before pressing the Load/Eject button.

Tear off the printed pages at the perforation. Then press the Load/Eject button to feed the paper backward to the standby position.

You can also adjust the top-of-form position using the Micro Adjust function. However, settings made in Windows applications override settings made in the Micro Adjust mode. See Adjusting the top-of-form position.

The printer's page length settings for the front or rear tractor do not match the size of the paper you are using.

Check the page length settings for the front or rear tractor using the printer's default-setting mode. See Changing default settings.

The printer is hung-up (stopping in abnormal situations).

Turn the printer off and wait for a while. Then, turn the printer on again, and start printing.

Your software is not properly set up for your printer.

Select your printer from the Windows desktop or in your application. If necessary, install or reinstall the printer driver software as described in the Setup Sheet.

The ribbon has too much slack, the ribbon has come loose, or the ribbon cartridge is not installed properly.

Remove any slack in the ribbon by turning the ribbon-tightening knob, or reinstall the ribbon cartridge as described in the section under Replacing the ribbon cartridge.

The paper is stuck together with static electricity.

Fan the paper well before you use it.

The ribbon is worn out.

Replace the ribbon cartridge as described in Replacing the ribbon cartridge.

The ribbon is worn out.

Replace the ribbon cartridge as described in Replacing the ribbon cartridge.

The ribbon is worn out.

Replace the ribbon cartridge as described in Replacing the ribbon cartridge.

No line feed command is sent at the end of each line of text.

Turn on the auto line feed setting using the printer's default-setting mode so that the printer automatically adds a line feed code to each carriage return. See Changing default settings.

The line space setting in your application software is incorrect.

Adjust the line space setting in your application software.

Software settings override settings you make using the default-setting mode or the control panel buttons.

Use your application software to select the font.

Bidirectional printing, which is the printer's standard printing mode, is out of alignment.

Use the printer's bidirectional adjustment mode to correct this problem. See Aligning Vertical Lines in Your Printout.

Check whether or not print jobs from other computers are being printed through the network.

When the print job is executed, the printer or your computer may have a problem. Check the connection between the printer and your computer, settings on the printer driver, and settings of your computer.

When the print job is not executed, network settings may be incorrect. Ask your network administrator for help.