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Problem Solver

Contacting Customer Support

For users in North America
For users in the United Kingdom and the Republic of Ireland
For users in Australia
For users in Singapore
For users in Malaysia
For users in India
For users in the Philippines

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information.

Product serial number
(The serial number label is usually on the back of the product.)

Product model

Product software version
(Click About, Version Info, or similar button in the product software.)

Brand and model of your computer

Your computer operating system name and version

Names and versions of the software applications you normally use with your product

For users in North America

If you purchased your printer in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service	Access
World Wide Web	From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at documentation such as product brochures and user manuals, and access troubleshooting information.
EPSON Internet FTP Site	If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password.
EPSON E-MAIL Technical Support	To receive technical advice through e-mail, go to http://support.epson.com and complete the form under the troubleshooting tab, as requested.
Automated Telephone Services	A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911.

To speak directly to a technical support representative, dial: (562) 276-4322 (U.S.), or (905) 709-2170 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

Product name

Product serial number (located on the back of the printer)

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration

Description of the problem

Note:

For help using any other software on your system, see the documentation for that software for technical support information.

You can purchase ink cartridges, ribbon cartridges, paper, manuals, and accessories from EPSON at (800) 873-7766 or visit our web site at www.epsonstore.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.

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For users in the United Kingdom and the Republic of Ireland

If you purchased your product in the UK or the Republic of Ireland, EPSON (UK) LTD provides a range of customer services and technical support.

Support Via the World Wide Web

For information on the latest EPSON products, software drivers, online user guides, and answers to frequently asked questions:

http://www.epson.co.uk

To e-mail EPSON Technical Support:

http://www.epson.co.uk/support/email/

For a full list of EPSON Customer and Warranty Support services:

http://www.epson.co.uk/support/

Support Via Telephone

Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:

Technical information on installing, configuring, and operating your EPSON products

Arranging for faulty EPSON products to be repaired within the warranty period

Pre-Sales Enquiry Desk

Our Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271 in the UK or 0044 1442 227271 from the Republic of Ireland, and via e-mail at info@epson.co.uk. They can provide the following information:

Pre-sales information and literature on new EPSON products (also available via our world wide web site at http://www.epson.co.uk)

Where to purchase genuine EPSON consumables, accessories, and options

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For users in Australia

EPSON Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

Your Dealer

Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems, they can often solve problems quickly and easily as well as give advise on the next step to take.

Internet URL http://www.epson.com.au

Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, EPSON contact points, new product information and technical support (e-mail).

EPSON Faxback service

EPSON Faxback service will fax you the latest specifications for most EPSON products offered in Australia. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.

EPSON Helpdesk

EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your EPSON product. Our Pre-sales Helpdesk staff can provide literature on new EPSON products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:

Phone:	1300 361 054
Fax:	(02) 9903 9189

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your EPSON product documentation, type of computer, operating system, application programs, and any information you feel is required.

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For users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (065) 5863111)

Our HelpDesk team can help you with the following over the phone:

Sales enquiries and product information

Product usage questions or problem

Enquiries on repair service and warranty

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For users in Malaysia

Contacts for information, support, and services are:

World Wide Web (www.epson.com.my)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and Email Enquiries are available.

Epson Trading Shah Alam Head Office

Phone:	03 5191366
Fax:	03 5191281

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For users in India

Contacts for information, support, and services are:

World Wide Web (www.epson.co.in)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.

Epson India Head Office - Bangalore:

Phone:	5321 266-70
Fax:	5581799/5321095
Help Desk Phone:	5321 625

Epson India Regional Offices:

Mumbai	Phone: 8261516-17 Fax: 8257287 Help Desk Phone: 8261515
Delhi	Phone: 3352051-53 Fax: 3352054 Help Desk Phone: 3706222
Chennai	Phone: 8203940-41 Fax: 8272463 Help Desk Phone: 8218659
Kolkata	Phone: 2871355 Fax: 2871357 Help Desk Phone: 2404932

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For users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below:

Phone:	(632) 813-6552
Fax:	(632) 813-6545
BBS:	(632) 814-0595

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