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Problem Solver
Using the error indicators
EPSON Status Monitor 3
Printing a Self Test
Printing Hex Dump
For problems that may be related to USB connections, see Correcting USB Problems for details.
If your problem is not USB related, troubleshooting printer problems is best handled in two easy steps; first diagnose the problem, then apply likely solutions until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided by the printer's control panel, EPSON Status Monitor 3, or by printing a self test or Hex Dump. Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section in this chapter.
To solve a problem, you may need to cancel printing. For details, see Canceling Printing.
You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you cannot fix your printer problem using this table, see Problems and Solutions.
State of panel lights |
Beep pattern |
Problem |
Solution |
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Paper Out |
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No paper is loaded in the selected paper source. |
Load paper in the printer or select a different paper source; the Paper Out light goes off. Then press the Pause button; the Pause light goes off and the printer starts printing. |
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The paper is not loaded correctly. |
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Remove your paper and reload it correctly. See Loading Continuous Paper or Loading Single Sheets for instructions on loading the type of paper you want to use. |
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Pause |
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The paper release lever is set to the wrong position. |
Set the paper release lever to the position for the paper source you want to use. If paper from another paper source is currently in the paper path, press the Load/Eject button to eject the paper; then move the paper release lever to the desired position. |
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Paper Out |
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A single sheet of paper is not fully ejected. |
Press the Load/Eject button to eject the sheet. |
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Continuous paper is not fed to the standby position. |
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Tear off the printed page at the perforation; then press the Load/ Eject button. The printer feeds the paper to the standby position. |
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Paper is jammed in the printer. |
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To clear the paper jam, see Clearing Paper Jams. |
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Pause |
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The print head is overheated. |
Wait for a few minutes; the printer resumes printing automatically once the print head cools. |
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Paper Out |
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An unknown printer error has occurred. |
Turn off the printer and leave it off for several minutes; then turn on the printer again. If the error recurs, contact your dealer. |
= short series of beeps (three beeps), = long series of beeps (five beeps) |
Note: |
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EPSON Status Monitor 3 provides status messages and a graphic display showing the current status of the printer.
If a problem occurs while printing, an error message appears in the Progress Meter window.
Running the printer's self test helps you determine whether the printer or the computer is causing the problem:
You can print the self test using either single sheets or continuous paper. See Loading Continuous Paper for instructions on loading continuous paper, or Loading Single Sheets for instructions on loading single sheets.
Note: |
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Paper type |
FX-890 |
FX-2190 |
Continuous paper |
241 mm |
376 mm |
Single sheet |
A4 or letter size |
A3 landscape |
Follow these steps to perform a self test:
Make sure paper is loaded and the printer is turned off. |
Caution: |
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To run the test using the Draft font, turn on the printer while holding down the LF/FF button. To run the test using the printer's near letter-quality fonts, hold down the Load/Eject button while you turn on the printer. Either self test can help you determine the source of your printing problem; however, the draft self test prints faster than the near letter-quality test. |
After a few seconds, the printer loads the paper automatically and begins printing the self test. A series of characters is printed.
Note: |
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To end the self test, press the Pause button to stop printing. If paper remains in the printer, press the Load/Eject button to eject the printed page. Then turn off the printer. |
Caution: |
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If you are an experienced user or a programmer, you can print a hexadecimal dump to isolate communication problems between the printer and your software program. In hex dump mode, the printer prints all data it receives from the computer as hexadecimal values.
You can print a hex dump using either single sheets or continuous paper. See Loading Continuous Paper or Loading Single Sheets for instructions on how to load paper.
Note: |
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Follow these steps to print a hex dump:
Make sure paper is loaded and the printer is turned off. |
Caution: |
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To enter hex dump mode, turn on the printer while holding down the LF/FF and Load/Eject buttons. |
Open a software program and send a print job to the printer. Your printer prints all the codes it receives in hexadecimal format. |
By comparing the characters printed in the right column with the printout of the hexadecimal codes, you can check the codes the printer is receiving. If characters are printable, they appear in the right column as ASCII characters. Nonprintable codes, such as control codes, are represented by dots.
To turn off hex dump mode, press the Pause button, eject the printed page(s), and then turn off the printer. |
Caution: |
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Next |
Version BPS0030-00, Copyright © 2007, SEIKO EPSON CORPORATION |