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Scanning Software Problems
You Cannot Start Epson Scan
The Scanner Software Does Not Work Properly
You Cannot Scan in Full Auto Mode
You Cannot Scan Using the Thumbnail Preview
Scanning Takes a Long Time
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Note: |
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Some Epson Scan settings may be unavailable or grayed out based on your scanner’s capabilities, the currently selected settings, or the currently installed optional accessories.
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You Cannot Start Epson Scan
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In the Windows Device Manager, make sure your scanner’s name appears under Imaging devices without a question (?) or an exclamation (!) mark. If the scanner appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Epson Scan. Then reinstall it by following the instructions in your Start Here sheet.
The Scanner Software Does Not Work Properly
Windows XP and Me:
Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner’s icon and reinstall Epson Scan by following the instructions in your Start Here sheet.
Windows 98SE and 2000:
Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner from the list of installed devices and reinstall Epson Scan following the instructions in your Start Here sheet.
You Cannot Scan in Full Auto Mode
Epson Scan may not be able to detect images, or may crop or group the images unexpectedly. This may happen if your images are like the following:
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Note |
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In Full Auto Mode, you can scan only 35 mm color film strips or slides. To scan other types of film, use Home or Professional Mode.
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Try one or more of the following solutions.
Film or slides:
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Make sure the white stickers on the back of the film holder and the areas around them are not scratched, dusty, or covered in any way. If the areas are obscured, the scanner may have trouble recognizing your film or slides in Full Auto Mode. If the problem persists, try scanning in Home or Professional Mode. To change the scanning mode, see Changing the Scan Mode.
Documents or photos:
You Cannot Scan Using the Thumbnail Preview
Epson Scan may not be able to detect images, or may crop or group the images unexpectedly. This may happen if your images are like the following:
Try one or more of the following solutions.
Film or slides:
Documents or photos:
Scanning Takes a Long Time
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