You Cannot Start Epson Scan
The Scanner Software Does Not Work Properly
You Cannot Scan in Full Auto Mode
You Cannot Scan Using the Thumbnail Preview
Scanning Takes a Long Time

Note:

Some Epson Scan settings may be unavailable or grayed out based on your scanner’s capabilities, the currently selected settings, or the currently installed optional accessories.

• Make sure the scanner is plugged in to turn it on.

• Turn off your computer and unplug the scanner, then check the USB cable connection between them to make sure it is secure.

• The scanner may not work properly if Epson Scan is open and your computer goes into standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.

• The scanner may not work properly if you upgrade your operating system but do not reinstall Epson Scan. See Uninstalling Your Scanning Software for instructions on uninstalling and reinstalling it.

• Make sure that Epson Scan is selected in your scanning program. See Starting a Scan With Another Scanning Program (scanning documents or photos) or Starting a Scan With Another Scanning Program (scanning film or slides).

• In the Windows Device Manager, make sure your scanner’s name appears under Imaging devices without a question (?) or an exclamation (!) mark. If the scanner appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Epson Scan. Then reinstall it by following the instructions in your Start Here sheet.

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• Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software and computer documentation for details.

• With Windows, check whether your scanner appears more than once in the Scanners and Cameras utility. Do one of the following:

Windows XP and Me:
Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner’s icon and reinstall Epson Scan by following the instructions in your Start Here sheet.

Windows 98SE and 2000:
Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner from the list of installed devices and reinstall Epson Scan following the instructions in your Start Here sheet.

• The scanner may not work properly if Epson Scan is open and your computer goes into standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.

• The scanner may not work properly if you upgrade your operating system but do not reinstall Epson Scan. See Uninstalling Your Scanning Software for instructions on uninstalling and reinstalling it.

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Epson Scan may not be able to detect images, or may crop or group the images unexpectedly. This may happen if your images are like the following:

• Images with a dark background.

• Images with a very bright background.

• Color negative film with extremely light or dark base color (background).

Note

In Full Auto Mode, you can scan only 35 mm color film strips or slides. To scan other types of film, use Home or Professional Mode.

• Panorama and regular size images being scanned at the same time.

Try one or more of the following solutions.

Film or slides:

• Make sure the film is placed in the film holder correctly and the film holder is properly positioned on the document table. See Placing Film or Slides for instructions.

• Make sure the white stickers on the back of the film holder and the areas around them are not scratched, dusty, or covered in any way. If the areas are obscured, the scanner may have trouble recognizing your film or slides in Full Auto Mode. If the problem persists, try scanning in Home or Professional Mode. To change the scanning mode, see Changing the Scan Mode.

• Make sure the document mat is removed when you scan film. See Removing the Document Mat.

• Try scanning in Home or Professional Mode instead. To change the scan mode, see Changing the Scan Mode.

Documents or photos:

• Make sure the document is placed on the scanner’s document table correctly. See Placing Documents or Photos for instructions.

• Try scanning in Home or Professional Mode instead. To change the scanning mode, see Changing the Scan Mode.

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Epson Scan may not be able to detect images, or may crop or group the images unexpectedly. This may happen if your images are like the following:

• Images with a dark background.

• Images with a very bright background.

• Color negative film with extremely light or dark base color (background).

• Panorama and regular size images being scanned at the same time.

Try one or more of the following solutions.

Film or slides:

• Make sure the film is placed in the film holder correctly and the film holder is properly positioned on the document table. See Placing Film or Slides for instructions.

• In the Configuration window, adjust the thumbnail cropping area using the Thumbnail Cropping Area slider. See Epson Scan Help for details.

• Make sure the document mat is removed when you scan film. See Removing the Document Mat for instructions.

• Make sure the Document Type setting (Home Mode) or Document Type and Film Type settings (Professional Mode) are set correctly for your film/slide type. See Selecting Basic Settings for instructions.

• Use full-size preview (if available) and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area for instructions.

Documents or photos:

• Make sure the document is placed on the scanner’s document table correctly. See Placing Documents or Photos for instructions.

• Use full-size preview (if available) and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area for instructions.

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• Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB 2.0 port with your scanner, make sure it meets the system requirements. See System Requirements for details.

• Try scanning your original at a lower Resolution setting to speed up scanning. See Selecting the Scan Resolution for documents or photos, or Selecting the Scan Resolution for film or slides.

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