Online Reference Guide

Index	Search	Glossary

Contents	Help

Maintenance and Troubleshooting

Error Indicator

If an error occurs, the scanner stops and the light shows the type of error.

Color of light	Pattern of light	Error type
Red	On	Command error
	Flashing	Interface error
	Flashing	Fatal error

Command error

The scanner has received incorrect commands from your scanning software.

When this error occurs, try to rescan the document. The scanner returns to normal when it receives correct commands. Normally you do not need to reset the scanner when this type of error occurs.

Interface error

The interface setup is wrong or the scanner is not properly connected to the computer.

When this error occurs, unplug the scanner and USB connector, and then plug them back in.

Fatal error

This type of error indicates one or the following problems:

The fluorescent lamp needs to be replaced.

The scanner is malfunctioning.

Consult your dealer.

[Top]