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Maintenance and Troubleshooting
For Users in the United Kingdom and the Republic of Ireland
If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance.
Customer support will be able to help you much more quickly if you give them the following information.
If you purchased your product in the UK or the Republic of Ireland, EPSON (UK) LTD provides a range of customer services and technical support.
http://www.epson.co.uk
http://www.epson.co.uk/support/email/
http://www.epson.co.uk/support/
Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:
Our Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271 in the UK or 0044 1442 227271 from the Republic of Ireland, and via e-mail at info@epson.co.uk. They can provide the following information:
EPSON Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:
EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia. There is also technical information including details of the latest software and drivers available. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.
This is where you can download the latest software and drivers. Visit the BBS to check out the latest versions. If you have a modem, phone (02) 9417 5090.
Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! You can get the same information as offered on the EPSON FAXBACK and the EPSON Bulletin Board plus more.
Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advice on problems. They can often solve problems quickly and easily as well as give you advice on the next step to take.
EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
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Phone: |
(02) 9903 9040 |
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Fax: |
(02) 9903 9189 |
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your EPSON product documentation, type of computer, operating system, application programs, and any other information you feel is required.
Contacts for information, support, and services are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.
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Phone: |
080 5095465 |
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Fax: |
080 5095474 |
Contacts for information, support, and services are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and Email Enquiries are available.
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Phone: |
03 5191366 |
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Fax: |
03 5191281 |
Sources of information, support, and services available from Epson Singapore are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Our HelpDesk team can help you with the following over the phone:
To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.
EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Users can access our World Wide Web home page at:
http://www.epson.com.hk
An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service:
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BBS: |
(852) 2827-4244 |
You can also contact our technical staff at the following telephone and fax numbers:
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Phone: |
(852) 2585-4399 |
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Fax: |
(852) 2827-4383 |
To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below:
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Phone: |
(632) 813-6552 |
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Fax: |
(632) 813-6545 |
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BBS: |
(632) 814-0595 |
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| Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |
