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Troubleshooting

Scanning Problems

The edges of the document are not scanned
You cannot scan an image or you only get a few dots for the scanned image
The image does not look the same as the original
A line of dots is always missing from the scanned image
A line of dots always appears in the scanned image
Straight lines in the image come out jagged
The image is distorted or blurred
Colors are patchy or distorted at the edges of the image
The image is dark
Scanned image is too large
Moiré (cross-hatch) patterns appear in the scanned image
Poor character recognition during OCR scanning
The printed image is larger or smaller than the original
Scanned images cannot be printed or come out garbled when printed
Colors differ from the original
Images cannot be located properly in the Thumbnail preview

The edges of the document are not scanned

Place documents away from the edges of the document table to avoid unwanted image cropping.

The area with a width of maximum 1.5 mm from the horizontal edge and 1.5 mm from the vertical edge is not scanned.

1. Maximum unreadable area of 1.5 mm
2. Maximum unreadable area of 1.5 mm


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You cannot scan an image or you only get a few dots for the scanned image

Try one or more of these solutions:


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The image does not look the same as the original

Try one or more of these solutions:


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A line of dots is always missing from the scanned image

Scanner sensor malfunction is indicated when a line is missing on both screen images and printouts. Contact your dealer.


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A line of dots always appears in the scanned image

If this happens on both your screen and printout, the document table may be dusty or scratched. Clean the document table. If the problem still exists, the document table may be scratched. Contact your dealer.


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Straight lines in the image come out jagged

Make sure the document orientation is perfectly straight on the document table. Align vertical and horizontal lines with the scales at the top and side of the document table.


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The image is distorted or blurred

Try one or more of the following solutions.

Caution:
Do not place heavy objects on the document table.


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Colors are patchy or distorted at the edges of the image

Try one or more of these solutions:

Caution:
Do not place heavy objects on the document table.


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The image is dark

Try one or more of the following solutions.


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Scanned image is too large

Change the Target Size setting of the Destination setting in the Home Mode or the Professional Mode main window.


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Moiré (cross-hatch) patterns appear in the scanned image

A moiré is a cross-hatch pattern that appears on the scanned images when scanning printed materials. It is a result of interference that occurs due to the difference between the pitches of the scanning and the halftone screens.

Try one or more of these solutions:


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Poor character recognition during OCR scanning

Try one or more of the following solutions.


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The printed image is larger or smaller than the original

Try one or more of the following solutions.


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Scanned images cannot be printed or come out garbled when printed

Try one or more of these solutions:


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Colors differ from the original

Try one or more of the following solutions:


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Images cannot be located properly in the Thumbnail preview

Try one or more of these solutions:


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Version NPD0918-00, Copyright © 2005, SEIKO EPSON CORPORATION