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Troubleshooting / Customer Support Information

Contacting Customer Support

For users in Australia
For users in Singapore
For users in Thailand
For users in Vietnam
For users in Indonesia
For users in Hong Kong
For users in Malaysia
For users in India
For users in the Philippines

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

Product serial number
(The serial number label is usually on the back of the product.)

Product model

Product software version
(Click About, Version Info, or similar button in the product software.)

Brand and model of your computer

Your computer operating system name and version

Names and versions of the software applications you normally use with your product

For users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

Your Dealer

Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.

Internet URL http://www.epson.com.au

Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).

Epson Faxback Service

Epson Faxback service will fax you the latest specifications for most Epson products offered in Australia. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.

Epson Helpdesk

Epson Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:

Phone:	1300 361 054
Fax:	(02) 9903 9189

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.

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For users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:

Sales enquiries and product information

Product usage questions or problem

Enquiries on repair service and warranty

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For users in Thailand

Contact for information, support, and services are:

World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Epson Hotline (Phone: (66)2-670-0333)

Our Hotline team can help you with the following over the phone:

Sales enquiries and product information

Product usage questions or problem

Enquiries on repair service and warranty

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For users in Vietnam

Contacts for information, support, and services are:

Epson Hotline (Phone):	84-8-823-9239
Service Center:	80 Truong Dinh Street, District 1, Hochiminh City Vietnam

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For users in Indonesia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.id)

Information on product specifications, drivers for download

Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Hotline

Sales enquiries and product information

Technical support

Phone	(62) 21-572 4350
Fax	(62) 21-572 4357

Epson Service Center

Jakarta	Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104
Bandung	Lippo Center 6th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766
Surabaya	Hitech Mall lt IIB No. 12 Jl. Kusuma Bangsa 116 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837
Yogyakarta	Hotel Natour Garuda Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478
Medan	Wisma HSBC 4th floor Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173
Makassar	MTC Karebosi Lt. Ill Kav. P7-8 JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148

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For users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.

Internet Home Page

Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

Product information

Answers to Frequently Asked Questions (FAQs)

Latest versions of Epson product drivers

Users can access our World Wide Web home page at:

http://www.epson.com.hk

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

Phone:	(852) 2827-8911
Fax:	(852) 2827-4383

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For users in Malaysia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.my)

Information on product specifications, drivers for download

Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Trading (M) Sdn. Bhd.

Head Office.

Phone:	603-56288288
Fax:	603-56288388/399

Epson Helpdesk

Sales enquiries and product information (Infoline)

Phone:

603-56288222

Enquiries on repair services & warranty, product usage and technical support (Techline)

Phone:

603-56288333

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For users in India

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, and products enquiry are available.

Epson India Head Office - Bangalore:

Phone:	30515000
Fax:	30515005/30515078

Epson India Regional Offices:

Mumbai	Phone: 28261516-17 Fax: 28257287
Delhi	Phone: 26447201/02/03/04/07/09 Fax: 26447205
Chennai	Phone: 28203940/41 -- 28218658/59 Fax: 28272463
Kolkata	Phone: 22831589/90 Fax: 22831591
Hyderabad	Phone: 55331738/39 Fax: 55328633
Cochin	Phone: 2357638/2356652 Fax: 2357950
Pune	Phone: 24335460/90 Ext 214 Fax: 24330881
Ahmedabad	Phone: 26407176/77 Fax: 26407347

Toll Free Telephone Support

To learn more about Epson products or to avail service support, please call 1600 440011. This is a toll-free number and can be accessed (9 A.M to 9 P.M) anywhere in the country.

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For users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:

Phone:	(63) 2-813-6567
Fax:	(63) 2-813-6545
E-mail:	epchelpdesk@epc.epson.com.ph

World Wide Web (http://www.epson.com.ph)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

Epson Helpdesk (Phone: (63) 2-813-6567)

Our Hotline team can help you with the following over the phone:

Sales enquiries and product information

Product usage questions or problems

Enquiries on repair service and warranty

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