Film or Slide Scanning Problems
You Cannot Scan Film or Slides
You Cannot Scan Film in Full Auto Mode or Using the Thumbnail Preview
Negative Film Preview Images Look Strange
Striped Rings Appear in Your Scanned Image
A Line Appears in the Previewed Image
You Cannot Scan Film or Slides
You Cannot Scan Film in Full Auto Mode or Using the Thumbnail Preview
EPSON Scan may not be able to detect film images, or may crop or group the images unexpectedly. This may happen if your images are like the following:
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In Full Auto Mode, you can scan only 35 mm color negative film strips or slides. To scan black and white film or slides, or medium format film, use Home or Professional Mode.
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Try one or more of the following solutions.
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Make sure the white stickers on the back of the film holder and the areas around them are not scratched, dusty, or covered in any way. If the areas are obscured, the scanner may have trouble recognizing your film or slides in Full Auto Mode. If the problem persists, try scanning in Home or Professional Mode.
Negative Film Preview Images Look Strange
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In Normal preview, the dark area around the film and the frame of the film holder is perceived as white. This alters the exposure and causes images to appear darker. Create marquees on the image area you want to scan as described in Previewing and Adjusting the Scan Area. Then click the Zoom button to preview the area.
Striped Rings Appear in Your Scanned Image
A Newton ring is a ring-shaped pattern of stripes that appears on scanned images of transparent materials. It may occur if the film is curled.
Place the film with the base side facing up and preview using Thumbnail preview. Then flip the previewed image by clicking the (mirroring) icon in the Preview window. See Previewing and Adjusting the Scan Area for instructions.
A Line Appears in the Previewed Image
The document table or transparency unit window may be dusty or scratched. Clean the document table and transparency unit window as described in Cleaning the Scanner. If you still have the problem, contact your dealer.
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