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Troubleshooting / Problems and Solutions

Scanning Problems

Edges of the document are not scanned
You cannot scan an image or you only get a few dots for the scanned image
The image does not look the same as the original
A line of dots is always missing from the scanned image
Straight lines in the image come out jagged
You cannot scan the film from the Full Auto Mode or the Thumbnail Preview
The colors of negative film preview images look strange
You cannot scan multiple images
Newton ring appears in the scanned image

Edges of the document are not scanned

Place documents away from the edges of the document table to avoid unwanted image cropping.

The area with a width of maximum 2 mm from the horizontal guide and 1.5 mm from the vertical guide is not scanned.

1. Maximum unreadable area of 2 mm
2. Maximum unreadable area of 1.5 mm


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You cannot scan an image or you only get a few dots for the scanned image

Try one or more of these solutions:


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The image does not look the same as the original

Try one or more of these solutions:


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A line of dots is always missing from the scanned image

Scanner sensor malfunction is indicated when a line is missing on both screen images and printouts. Contact your dealer.


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Straight lines in the image come out jagged

Make sure the document orientation is perfectly straight on the document table. Align vertical and horizontal lines with the scales at the top and side of the document table.


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You cannot scan the film from the Full Auto Mode or the Thumbnail Preview

When scanning film and photos, EPSON Scan may be unable to detect the images, or may be trimmed or grouped in an undesirable way, such as the following example.

Try one or more of these solutions:

Loading and Setting Film on the Scanner


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The colors of negative film preview images look strange

Try one or more of these solutions in the EPSON Scan Settings:


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You cannot scan multiple images

Try one or more of these solutions:


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Newton ring appears in the scanned image

A newton ring is a ring-shaped stripes pattern that appears on the scanned image when you scan transparency materials. It may occur when the film is curled, or when you set Medium Format or 4 x 5 size films and then a part of the film sticks on the glass of the document table.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION